Automotive Service Manager
About The Position
The Automotive Service Manager / Shop Manager (Operating Partner) leads the overall success and daily operations of PFM Auto & Fleet, a GreatWater Garage in Carmel, Indiana. This role combines the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. The Operating Partner leads the team, maintains company standards, and ensures customers receive honest, high-quality service. The position includes a bi-weekly salary and monthly and quarterly performance opportunities. The shop operates Monday through Friday, 7:00 AM to 6:00 PM EST. GreatWater describes a professional shop environment with stable workflow, modern tools and equipment, a supportive team, paid training and skill development, and career advancement opportunities. Benefits are stated to begin on the date of hire, except the 401(k), which begins after 90 days of employment. The listed benefits include front-loaded PTO, six paid holidays, paid parental leave, teammate discounts, a 401(k) match, health, dental and vision insurance, an HSA match, company-paid life insurance and AD&D, an employee assistance program, voluntary insurance benefits, training and tuition reimbursement, ASE test fee reimbursement, and the LEARN to EARN technician pay growth program.
Requirements
- At least 2 years of automotive shop management experience.
- At least 1 year of sales experience or strong service sales ability.
- Strong leadership and team development skills.
- Experience managing technicians and service advisors.
- Ability to manage workflow, productivity, and shop performance.
- Comfort reviewing financial reports and shop KPIs.
- Strong communication and problem-solving skills.
- High school diploma or GED required.
- Valid driver's license with an acceptable driving record.
Responsibilities
- Lead, coach, and develop the shop team.
- Manage daily shop operations and workflow.
- Maintain company standards, systems, and values.
- Sell repair and maintenance services through transparent communication.
- Monitor technician productivity and shop efficiency.
- Conduct hiring, onboarding, and training of team members.
- Coach employees and conduct performance reviews.
- Manage inventory, vendor relationships, and warranty administration.
- Monitor financial performance and shop profitability.
- Handle customer concerns and service recovery.
- Ensure shop safety and operational standards.
Benefits
- Front-loaded paid time off.
- Six paid holidays.
- Paid parental leave (one week).
- Teammate discounts on services.
- 401(k) match: 100% of the first 3% contributed and 50% of the next 2%; begins after 90 days of employment.
- Health insurance.
- Dental insurance.
- Vision insurance.
- HSA match up to $15 per paycheck.
- Company-paid life insurance and AD&D ($25,000).
- 24/7 employee assistance program at no cost.
- Voluntary short-term disability, long-term disability, accident, critical illness, and life insurance benefits.
- Training and tuition reimbursement, including ASE test fee reimbursement.
- LEARN to EARN program linking technician pay growth to ASE certifications.
- Paid training and skill development.
- Monthly and quarterly performance incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
