Automotive Service Manager

Hunter Auto Group • Fletcher, NC

1d • $60,000 - $120,000

About The Position

Hunter Automotive Group is seeking an experienced, outgoing, and customer-focused Service Manager to lead its Service Department. The role guides customers through the service and repair process, supports the team, and helps ensure the department operates efficiently while delivering an exceptional service experience. The company describes itself as a fourth-generation, family-owned business serving Western North Carolina since 1940, with opportunities for career growth and professional development.

Requirements

• Previous automotive service experience is required.
• Strong verbal and written communication skills.
• Friendly, outgoing, and customer-focused personality.
• Strong problem-solving and decision-making abilities.
• Ability to think quickly and effectively in a fast-paced environment.
• Basic computer skills and ability to learn dealership software.
• Strong organizational and multitasking skills.
• Professional attitude and strong work ethic.

Nice To Haves

• Previous leadership or management experience.

Responsibilities

• Welcome service customers with a friendly and professional attitude.
• Listen to customer concerns and identify their needs.
• Explain recommended repairs and services clearly.
• Present factory-recommended maintenance and services.
• Keep customers informed about the progress of their vehicles.
• Provide detailed explanations of completed work and final invoices.
• Build strong, long-term relationships with customers.
• Prepare accurate estimates and review repair recommendations.
• Identify repairs that may be covered under manufacturer warranties.
• Ensure service paperwork and billing are completed accurately.
• Help maintain an efficient workflow throughout the service department.
• Address customer concerns and find effective solutions.
• Support the service team in delivering a consistent, high-quality customer experience.
• Lead and support service team members to achieve department goals.
• Promote teamwork, accountability, and continuous improvement.
• Help train and develop team members.
• Lead by example and demonstrate Hunter's Core Values in daily interactions.
• Identify opportunities to improve processes and overall department performance.

Benefits

• Competitive pay
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Life insurance
• Wellness program
• Paid time off
• Employee discounts
• Career growth opportunities
• Leadership and professional development programs
• Company events and celebrations
• Positive, team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed