Automotive Service Manager
About The Position
The Automotive Service Manager combines automotive repair knowledge and people skills to manage customer relationships and serve as a liaison between technicians and customers. The manager selects, coaches, leads, trains, and supervises vehicle technicians, and assists with purchasing parts, materials, and equipment. This role oversees day-to-day service operations, customer interactions, scheduling, inventory, and sales while maintaining quality standards and supporting customer and teammate retention. The listed pay range is $20.70–$32.34, and the posting offers a $2,000 sign-on bonus. The position is part of Bridgestone Retail Operations (BSRO), which operates automotive service and tire stores. A valid automotive driver's license must be maintained at all times to test-drive customers' vehicles.
Requirements
- High school diploma or equivalent.
- Four years of automotive service technical experience.
- One year of service manager or service writer experience.
- Problem-solving ability, including handling customer complaints.
- Aptitude for managing inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Strong teammate, customer-service, and communication skills.
- Ability to recruit and select technicians according to store requirements.
- Willingness to continue education and stay current with automotive repair issues.
- Valid automotive driver's license maintained at all times to test-drive customers' vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties to auto service staff according to individual skill levels.
- Serve customers' automotive service needs.
- Oversee hiring and training of an effective auto service team.
- Support high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Serve as the primary point of contact for customer inquiries, feedback, and concerns, building relationships and loyalty.
- Manage operational tasks including paperwork, customer interactions, financial transactions, and adherence to company policies and standards.
- Drive sales through proactive customer interactions, thorough vehicle inspections, and communication between the back and front of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
- Manage inventory, scheduling, and equipment maintenance.
Benefits
- Medical, dental, and vision coverage starting on day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program.
- Professional development resources.
- Training and regular mentorship.
- Community involvement and corporate social responsibility activities.
- $2,000 sign-on bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
