Automotive Service Manager
About The Position
RJ's Auto Pros, a GreatWater Garage shop in Kent, Ohio, is hiring an Automotive Service Manager / Shop Manager (Operating Partner) to lead the daily operations and overall success of a professional automotive repair facility. The role combines the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. The Operating Partner leads the shop team, maintains company standards, and ensures customers receive honest, high-quality service. The position offers a bi-weekly salary with monthly and quarterly performance opportunities. The shop is open Monday through Friday, 8:00 a.m. to 6:00 p.m. Benefits begin on the date of hire, except the 401(k), which begins on the 90th date of employment.
Requirements
- At least 2 years of automotive shop management experience.
- At least 1 year of sales experience or strong service sales ability.
- Strong leadership and team development skills.
- Experience managing technicians and service advisors.
- Ability to manage workflow, productivity, and shop performance.
- Comfort reviewing financial reports and shop KPIs.
- Strong communication and problem-solving skills.
- High school diploma or GED.
- Valid driver's license with an acceptable driving record.
Responsibilities
- Lead, coach, and develop the shop team.
- Manage daily shop operations and workflow.
- Maintain company standards, systems, and values.
- Sell repair and maintenance services using transparent communication.
- Monitor technician productivity and shop efficiency.
- Conduct hiring, onboarding, and training of team members.
- Coach employees and conduct performance reviews.
- Manage inventory, vendor relationships, and warranty administration.
- Monitor financial performance and shop profitability.
- Handle customer concerns and service recovery.
- Ensure shop safety and operational standards.
Benefits
- Competitive salary with monthly and quarterly incentives.
- Paid training and skill development.
- Modern tools and equipment.
- Supportive team environment.
- Career advancement opportunities.
- Stable workflow and professional shop environment.
- Front-loaded paid time off.
- Six paid holidays.
- Paid parental leave (one week).
- Teammate discounts on services.
- 401(k) match: 100% of the first 3% contributed and 50% of the next 2%.
- Health, dental, and vision insurance.
- HSA match up to $15 per paycheck.
- Company-paid life insurance and AD&D ($25,000).
- Employee Assistance Program available 24/7 at no cost.
- Voluntary short-term disability, long-term disability, accident, critical illness, and life insurance benefits.
- Training and tuition reimbursement, including ASE test fee reimbursement.
- LEARN to EARN Program: technician pay growth tied to ASE certifications.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
