Automotive Service Manager

Dennis & Co. Auto Group•Flanders, NY

8h•$100,000•Onsite

About The Position

Eagle Kia/Chevy is seeking an experienced Automotive Service Manager to lead its service department, develop a high-performing team, and provide an exceptional customer experience. This hands-on leadership role focuses on motivating technicians and service advisors, improving department performance, and driving profitability while maintaining high standards of repair quality and customer satisfaction. The position is located at 1330 Old Country Rd, Riverhead, NY 11901.

Requirements

Previous experience managing or supervising an automotive dealership service department.
Strong leadership, communication, and team-building skills.
Knowledge of dealership service operations, repair orders, labor sales, and financial performance.
Proven ability to improve productivity and customer satisfaction.
Strong organizational and problem-solving abilities.
A results-driven mindset with a commitment to employee development and operational excellence.

Responsibilities

Lead daily service department operations to maximize efficiency, productivity, and customer satisfaction.
Manage, coach, and develop service advisors, technicians, and support staff.
Monitor labor sales, productivity, and departmental profitability.
Ensure quality repairs, accurate estimates, and timely vehicle delivery.
Resolve customer concerns professionally and build long-term relationships.
Oversee scheduling, workflow, and technician efficiency.
Maintain compliance with dealership policies, manufacturer standards, and safety requirements.
Partner with dealership leadership to achieve service department goals.