Automotive Service Manager

Express Oil Change & Tire Engineers•Morristown, TN

About The Position

The Automotive Service Manager reports to the Store Manager and is responsible for setting high standards of excellence and supporting operations in the store’s service department. The role involves creating a highly motivated team environment, working hands-on with the Service Team, developing and coaching team members, and carrying out store processes and procedures. The manager also supports customer service and sales, oversees service personnel and shop operations, and helps ensure safety and operational standards are met.

Requirements

Minimum of 2 years’ experience in a Service Manager role.
Outstanding leadership and store management skills.
Ability to work in a fast-paced work environment.
Highly organized and detail-oriented, with the ability to mentor others in a way that ensures efficiency.
Excellent verbal and written communication skills.
Proven track record of exceeding business objectives.
Ability to work efficiently both individually and as part of a team.
Solid knowledge of basic OSHA laws and MSDS compliance.
Ability to meet the listed physical requirements, including prolonged standing, stooping, and bending; exerting specified levels of force; and working at a production-rate pace involving constant pushing and/or pulling of materials.

Responsibilities

Assist the Store Manager with final employment decisions as part of the store recruiting process.
Supervise technicians and service personnel; plan and schedule duties, assign work, and follow up on completed assignments.
Coach service department teammates on operational issues, ISI systems, and service standards.
Work directly with customers on sales, service, customer opportunities, and adjustments.
Evaluate the performance and productivity of service department personnel.
Manage parts inventory and outside purchases in compliance with parts and Tire Purchase Program requirements, and update and restock in-house parts as needed.
Ensure store safety, including the use and maintenance of safety equipment.
Ensure appropriate equipment and hardware layout and positioning within the service department.
Supervise the shop area, equipment, and teammates for compliance with company safety procedures.
Coach personnel on enforcing the wheel torqueing process.
Ensure that proper inspections are conducted.