Automotive Service Manager

Rohrman Automotive Group•Fort Wayne, IN

About The Position

The Service Manager leads the dealership service department, overseeing daily operations and developing the team while driving productivity, profitability, quality, and customer satisfaction. This hands-on leadership role requires an understanding of dealership service operations and the ability to build a strong, productive team. The manager oversees workflow, scheduling, technician productivity, repair order management, and timely vehicle completion. They work with Service Advisors, Technicians, the Parts Department, and dealership leadership to resolve customer concerns, support repair workflow, meet manufacturer and dealership standards, and improve department performance. The position is full-time with a five-day work week; the schedule is based on dealership hours and business needs, and some evenings and Saturdays may be required. Compensation includes a competitive base salary plus monthly performance-based commission, with earning potential tied to service department performance, profitability, and results. The role also offers an opportunity to grow within an established automotive group.

Requirements

High school diploma or GED required.
Proven ability to lead a team, improve technician productivity, and drive service department profitability.
Strong understanding of dealership service operations, repair order workflow, labor sales, warranty procedures, and manufacturer standards.
Ability to analyze performance reports, identify opportunities, and implement effective solutions.
Strong leadership, communication, organization, and problem-solving skills.
Customer-focused mindset and ability to handle escalated concerns professionally.
Comfortable working in a fast-paced environment while managing multiple priorities.
Valid driver's license with an acceptable driving record.

Nice To Haves

Additional education or automotive training.
Previous automotive dealership service management or fixed operations leadership experience.

Responsibilities

Oversee daily service department operations, including workflow, scheduling, technician productivity, and overall performance.
Hire, train, coach, and develop Service Advisors, Technicians, and support staff to meet department goals.
Monitor key performance indicators, including labor sales, productivity, efficiency, customer satisfaction, and department profitability.
Ensure repair orders are managed effectively, work is dispatched appropriately, and vehicles are completed in a timely manner.
Work with Service Advisors and Technicians to resolve customer concerns and maintain a high level of customer satisfaction.
Monitor labor sales, expenses, warranty procedures, and department performance to identify opportunities for improvement.
Coordinate with the Parts Department to support repair workflow, parts availability, and timely vehicle completion.
Maintain compliance with manufacturer requirements, dealership policies, and applicable safety standards.
Conduct team meetings, performance reviews, and ongoing training to maintain accountability and improve results.
Work with dealership leadership to develop strategies that improve customer retention, department growth, and profitability.

Benefits

Affordable medical, dental, and vision coverage for employees and their families.
401(k) retirement savings plan.
Paid time off, including paid holidays and vacation after 90 days of full-time employment.
Paid maternity and paternity leave.
Paylocity Pay On Demand, with access to earnings before payday up to $2,000.
Employee discounts on vehicle servicing and new car purchases.
Continuous training and mentorship, with opportunities for professional growth and career advancement.
Employee tenure and recognition program.
Company events for employees and their families.
Competitive base salary plus monthly performance-based commission.