Automotive Service Manager

Wise Auto Group•Sonoma/Marin County, CA

5d•$96,000 - $180,000

About The Position

We are seeking an experienced, results-driven Service Manager to lead a dealership’s service department. The role is responsible for building a high-performing team, delivering an exceptional customer experience, and driving growth while maintaining a profitable and efficient operation. The successful candidate will lead daily department operations, grow service revenue, improve profitability, increase customer retention, and foster accountability, teamwork, and operational excellence. This is a full-time position in Sonoma/Marin County, with an anticipated annual compensation range of $96,000–$180,000, depending on qualifications, relevant experience, skills, and the applicable compensation structure. Medical insurance, dental insurance, and a 401(k) retirement savings plan are available. The position operates in an automotive dealership service environment and may involve time in the service drive, repair shop, and office, as well as standing, walking, communicating with customers and employees, and occasional lifting or other physical activities consistent with dealership operations.

Requirements

Demonstrated ability to manage a profitable service department and achieve financial performance goals.
Proven leadership skills, including the ability to motivate, develop, and hold a team accountable for results.
Strong understanding of dealership service operations, repair order management, labor sales, gross profit, and departmental financial statements.
Experience identifying opportunities to increase revenue, improve customer retention, and grow service department business.
Excellent customer service, communication, problem-solving, and conflict-resolution skills.
Ability to analyze performance metrics and implement effective operational improvements.
Commitment to ethical business practices, workplace safety, and customer satisfaction.
Valid driver’s license and ability to meet applicable dealership driving requirements.

Nice To Haves

Previous automotive dealership service management experience.
Proficiency with dealership management systems and service department technology.

Responsibilities

Lead and manage daily service department operations, including service advisors, technicians, and support personnel.
Drive departmental profitability, revenue growth, and overall financial performance while maintaining customer satisfaction and service quality.
Develop and execute strategies to grow service business, increase customer retention, attract new customers, and maximize opportunities within the dealership’s existing customer base.
Establish and monitor key performance indicators, including labor sales, gross profit, hours per repair order, technician productivity, efficiency, and customer satisfaction.
Manage departmental expenses, labor costs, staffing levels, and operational resources to achieve financial objectives.
Recruit, train, coach, and develop service department personnel, building a team focused on performance, professionalism, and continuous improvement.
Deliver an outstanding customer experience through timely communication, accurate repair recommendations, and effective resolution of customer concerns.
Oversee scheduling, workflow, shop capacity, and repair order processes to maximize productivity and efficiency.
Work collaboratively with dealership leadership, the parts department, and other teams to support dealership growth and profitability.
Ensure compliance with applicable federal, California, and local laws and regulations, dealership policies, and manufacturer service standards.
Maintain a safe, organized, and professional service facility.
Implement processes and performance standards that support sustainable growth, employee development, and long-term customer loyalty.