Automotive Service Manager

Georgica Auto•Princeton, TX

12d•$52,000•Onsite

About The Position

Honda of Princeton is seeking a motivated, customer-focused Automotive Service Manager to lead its service department, support technicians and service advisors, and deliver an outstanding customer experience. The role focuses on operational efficiency, customer satisfaction, and departmental performance in a fast-paced dealership environment. Compensation is an annual base salary of $52,000 plus commission opportunities; total earnings may vary based on performance and the applicable commission plan.

Requirements

Strong leadership, communication, and team-building skills.
Knowledge of automotive service operations, repair orders, labor productivity, and service department processes.
Customer-focused mindset with the ability to resolve concerns and build lasting relationships.
Strong organizational, problem-solving, and decision-making abilities.
Computer proficiency and familiarity with dealership management systems.
Ability to manage competing priorities in a fast-paced dealership environment.

Nice To Haves

Previous automotive dealership service management or supervisory experience is preferred.
CDK experience is a plus.

Responsibilities

Oversee daily service department operations to ensure efficient workflow and high-quality customer service.
Lead, coach, and develop service advisors, technicians, and other service department personnel.
Monitor department performance, productivity, customer satisfaction, and profitability.
Ensure repair orders are handled accurately and efficiently, from customer write-up through vehicle delivery.
Maintain high standards for customer communication, follow-up, and service quality.
Work with the parts department to coordinate parts availability and repair completion.
Review service department performance and identify opportunities to improve processes and results.
Help resolve customer concerns professionally and promptly.
Ensure compliance with dealership policies, manufacturer requirements, and applicable safety standards.
Support a positive, accountable, team-oriented work environment.