Automotive Service Manager

GreatWater 360 Auto Care•Kimball, MI

4d•Onsite

About The Position

The Service Manager leads and manages all aspects of the automotive repair shop, maintains company values and standards, and helps the shop meet its sales goals by selling repairs and services to clients as needed. The role oversees employees, shop workflow, hiring and training, inventory, warranty and vendor credits, cash reconciliation, costs, customer service, and shop safety. The Service Manager may also perform Service Advisor duties when needed and fill in on other tasks to keep shop operations moving.

Requirements

High school diploma or GED.
At least 2 years of automotive shop management experience.
At least 1 year of experience in a sales role or demonstrated ability to sell.
Ability to complete work tasks promptly in an environment with frequent distractions and interruptions.
Working knowledge of Windows computers.
Fluent spoken and written English communication skills.
Ability to count and perform basic math using a calculator.
Experience managing employees, including interviewing, hiring, training, counseling, and termination.
Experience with performance management, including coaching, setting expectations, writing and delivering performance reviews, managing disciplinary actions, conducting investigations, and holding employees accountable.
Strong motivation and ability to diagnose problems proactively and provide effective solutions in standardized situations involving concrete variables.
Sales experience and ability to train others in sales techniques and strategies.
Ability to read, interpret, and communicate business and financial documents.
Ability to interpret and calculate figures such as financial reports, discounts, interest, and percentages, and apply basic math concepts.
Demonstrated experience managing a profit and loss statement and familiarity with line-item management.
Current valid driver’s license and satisfactory Motor Vehicle Report.
Ability to get into and out of vehicles without assistance and drive a motor vehicle with passengers as needed for shuttle service.
Ability to lift and carry up to 50 pounds without assistance; work with hands overhead; stand for long periods; and frequently reach, bend, twist, pull, and push.
Ability to answer phones, greet customers, and operate a computer, keyboard, and mouse.

Responsibilities

Lead shop employees and help them meet company objectives and sales targets.
Enforce and maintain company values, policies, and systems.
Approve timecards, maintain work schedules, and administer employment practices in partnership with District and Regional Managers.
Coach, counsel, and mentor employees; complete performance reviews on time and hold employees accountable to standards.
Manage shop workflow and technician workloads using company systems, shop management software, and internal best practices.
Hire, onboard, and train new shop staff or arrange appropriate training; interview candidates and make hiring recommendations.
Work with the Director of Human Resources and District or Regional Manager on employee termination recommendations.
Manage inventory, warranty and vendor credit administration, daily cash reconciliation, deposits, and vendor invoices.
Sell repairs and services to clients using company guidelines and best practices.
Control shop costs and identify ways to reduce them while maintaining customer service and quality standards.
Handle customer complaints, negative online feedback, customer rebates, and follow-up; prevent service issues by ensuring commitments are honored.
Coach staff on improving customer service based on observations and customer feedback.
Recommend shop equipment purchases and maintain shop safety through audits, training, injury investigations, and employee coaching.
Perform Service Advisor duties when a Service Advisor is absent.
Fill in on other shop tasks as needed, including shuttle driving, selling tickets, checking out customers, cleaning, and picking up parts.
Perform other duties assigned by the supervisor.