Service Coordinator Jobs

About The Position

Requirements

• Secondary education with a focus on administrative management, business, or accounting/finance is an asset.
• 2+ years of related experience is an asset, preferably within construction, oilfield, forestry, marine, or similar industries.
• Strong communication, stakeholder management, and project coordination skills.
• Excellent attention to detail, time management, and organizational abilities.
• Proficiency in Microsoft Office and related computer programs.
• Analytical and problem-solving skills with a collaborative, service-oriented mindset.

Responsibilities

• Verify service request details, confirm credit approval, apply marketing programs, and review service history.
• Open MCOs and work orders, ensuring alignment with scope, budget, and schedule.
• Maintain accurate records in Case, WFE, and other systems to ensure traceability and audit readiness.
• Assist Repair Planners and Service Supervisors during repair execution, ensuring real-time updates and process adherence.
• Complete MCO adjustments, SG&A forms, warranty and goodwill documentation, and escalate risks as needed.
• Schedule and participate in PRE, MID, and POST job meetings, capturing action items and updating commitment dates.
• Arrange third-party contractor services, including documentation and procurement requests.
• Ensure all documentation is complete and accurate, initiate closure activities, and support invoicing and warranty claim processes.
• Proactively update internal and external stakeholders on job status and support inquiries related to service, warranty, and production.
• Provide backup support to Planners and Controllers as needed, and participate in scheduling and SWIP meetings.
• Enter daily time cards for technicians to ensure accurate labour costs on active service orders.