Customer Service Coordinator
About The Position
The Customer Service Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promote loyalty programs. The Coordinator leads by example through engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. The role involves assigning registers, supporting point-of-sale coverage, coordinating Associate breaks, addressing customer concerns, and ensuring tasks are completed according to the store plan. The Coordinator trains and coaches Associates, communicates priorities and progress with management and Associates, partners with Management on training needs, and supports store goals for credit and loyalty programs, shrink reduction, and safety. The role also requires adherence to labor laws, policies, and procedures. Other duties may be assigned.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills, with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Works effectively with peers and supervisors as a team player.
- Able to train others.
- At least 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience and model outstanding customer service.
- Oversee front-of-store Associates, ensuring prompt and courteous service and promoting loyalty programs.
- Maintain a clean and organized store and engage with customers.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and coach them on personalizing customer interactions and promoting loyalty programs.
- Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan and prioritize work as needed.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those meeting service or hours requirements
- Medical, dental, and vision coverage for those meeting service or hours requirements
- Health savings account (HSA) for those meeting service or hours requirements
- Health care flexible spending account (FSA) for those meeting service or hours requirements
- Life insurance for those meeting service or hours requirements
- Short- and long-term disability for those meeting service or hours requirements
- Paid parental leave for those meeting service or hours requirements
- Paid holidays, vacation, and sick time for those meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
