Patient Service Coordinator Ambulatory II - Community Clinic, Whittier Clinic
About The Position
The Patient Service Coordinator Ambulatory II provides clerical support for clinical areas to serve patients and their families. The role aims to meet and exceed patient expectations through complex scheduling and support to clinical areas, communicate professionally and positively with patients, providers, and care team staff, and provide team-oriented support that helps achieve registration quality goals. This is a high-volume, multitasking position. The position is based at the Whittier Clinic and is in person, with a listed Monday–Friday day shift and an additional description of afternoon, evening, and weekend hours.
Requirements
- High school diploma or equivalent.
- At least 1 year of Front of House experience or experience in a related field.
- Ability to work cohesively, effectively, and respectfully with people from varied economic, social, and cultural backgrounds.
- Ability to work in a fast-paced, continually changing environment and respond appropriately to shifting priorities.
- Ability to prioritize work assignments.
- Consistently meet or exceed quality and productivity standards, including accuracy in patient registration and scheduling and patient/guest customer service expectations.
- Technical proficiency in basic computer skills and applications such as Microsoft Office and Outlook.
- Demonstrated knowledge and understanding of organizational policies and procedures.
- Ability to lead others in their daily work according to standard processes and assist with onboarding new employees.
- Float pool positions require the ability to travel between sites expeditiously.
Nice To Haves
- One year of previous HHS experience.
- Associate degree, preferably with a healthcare or business concentration, or 2 years of customer service experience in a similar clinic or ambulatory healthcare environment.
- Certification from HFMA, NAHAM, or HBI Patient Access Certification.
- Electronic health record experience; Epic experience preferred.
- Understanding of medical terminology.
- Experience with different payers and insurance requirements.
- Bilingual fluency in English and Spanish, English and Somali, or another language including ASL; not required.
Responsibilities
- Perform all duties defined for the PSC Ambulatory I – Community Clinics role.
- Lead and support change and process-improvement initiatives for the Front of House team.
- Work with leadership to uphold standard process workflows and provide feedback as needed.
- Assist with Clerical Pool In-basket messages, completing them appropriately according to the service-level agreement and message urgency.
- Provide scheduling support using knowledge of clinical specialties, including complex scheduling that may require multiple appointments with different providers.
- Provide clerical support to clinical staff, including templating, processing patient forms, and addressing urgent scheduling needs.
- Assist with mentoring and onboarding new staff and provide direction.
- Process patient forms and provide clerical support for assigned ambulatory departments or clinics.
- Promote organization and help maintain clinic efficiency.
- Complete standard work observations and communicate findings to Clinical leadership.
- Lead and function as the subject matter expert in assigned areas.
- Assist with facilitating daily huddles.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
