Patient Service Coordinator Ambulatory II - FOH, Addiction Medicine

Hennepin Healthcare•Minneapolis, MN

About The Position

We are seeking a Patient Service Coordinator Ambulatory II for the Addiction Medicine team. This position provides clerical support for clinical areas to serve patients and their families. The role focuses on meeting patient expectations in complex scheduling and clinical-area support, communicating professionally and positively with patients, providers, and care team staff, and supporting staff in meeting organizational registration quality goals. It is a high-volume, multitasking position with day, evening, and weekend hours.

Requirements

High school diploma or equivalent.
At least 1 year of Front of House experience or experience in a related field.
Ability to work cohesively, effectively, and respectfully with people from diverse economic, social, and cultural backgrounds.
Ability to work in a fast-paced, continually changing environment and respond appropriately to shifting priorities.
Ability to prioritize work assignments.
Consistently meet quality and productivity standards, including accuracy in patient registration and scheduling and patient/guest customer service expectations.
Technical proficiency with basic computer skills and applications such as Microsoft Office and Outlook.
Demonstrated knowledge and understanding of organizational policies and procedures.
Ability to lead others in daily work according to standard processes and assist with onboarding new employees.
For float pool positions, ability to travel between sites in an expeditious manner.

Nice To Haves

Certification from HFMA, NAHAM, or HBI Patient Access Certification.
Solid understanding of medical terminology.
Solid understanding of payer and insurance plans.
Bilingual fluency in English and Spanish, English and Somali, or another language, including ASL; this is not required.

Responsibilities

Perform all duties defined for the Patient Service Coordinator Ambulatory I role.
Lead and support change and process improvement initiatives for the Front of House team.
Work with leadership to uphold standard process workflows and provide feedback as needed.
Assist with Clerical Pool in-basket messages, ensuring completion according to the Service Line Agreement and message urgency.
Provide scheduling support using knowledge of clinical specialties, including complex scheduling involving multiple appointments with different providers and support for urgent needs.
Assist with mentoring and onboarding new staff and provide direction.
Process patient forms and provide clerical support for assigned Ambulatory departments or clinics.
Promote organization and help maintain clinic efficiency.
Complete standard work observations and communicate findings to Clinical leadership.
Lead and function as the Subject Matter Expert in assigned areas.
Assist with facilitating daily huddles.
Perform other duties as assigned.