Patient Service Specialist - Ambulatory

Cleveland Clinic • Independence, MO

5d • Onsite

About The Position

The Patient Service Specialist works on the Radiology customer service team at Cleveland Clinic’s Independence Family Health Center. This role provides a proactive, patient-first experience for patients and visitors, helps resolve patient issues, and supports a welcoming and professional environment. The position also performs registration, scheduling, insurance, records, and front-desk duties, and helps patients use MyChart and Appointment Pass. The scheduled hours are 8:30 a.m. to 5:00 p.m., with a Saturday rotation throughout the year.

Requirements

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; or an associate’s degree and one year of experience; or a bachelor’s degree.
• Ability to operate a PC and other office equipment.
• Ability to stand, walk, or sit for extended periods.
• Good visual acuity through normal or corrected vision.
• Ability to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
• Follow standard precautions and use personal protective equipment as required.

Nice To Haves

• Knowledge of medical terminology.

Responsibilities

• Provide a comprehensive, proactive, patient-first experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients, and support positive patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, copay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and interpreter-service screening and scheduling.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED