Patient Service Specialist

Tri-Cities Community Health•Pasco, WA

14d•$19 - $24•Onsite

About The Position

Tri-Cities Community Health is recruiting Patient Service Specialists to join its Care Teams across its care sites. Under the direct supervision of the Site Manager, the Patient Service Specialist provides customer service to patients, visitors, coworkers, and staff, and supports front-desk operations across sites and service lines under the Unified Customer Service Department Manager. The role includes meeting front-desk metrics for patient registration, eligibility verification, insurance-card scanning, email review, and documenting time-of-service collections. It also involves collecting UDS data, family size, and household income; ensuring patient eligibility and correct insurance policy selections when creating claims; and completing other assigned departmental tasks. The specialist works closely with providers and care teams to support patient care. The role is based in Pasco, Washington, and is scheduled Monday through Friday, 8 a.m. to 5 p.m. It is a non-exempt union/bargaining-unit position. The listed wage range is $18.81–$24.33.

Requirements

High school diploma or GED.
Strong organizational skills to manage multiple responsibilities across departments and facilities.
Complete annual competency training in customer service, UDS data, migrant and seasonal worker populations, insurance, and sliding-fee programs.

Nice To Haves

At least three years of experience in a general medical, dental, behavioral health services, or specialized medical setting is preferred.
Proficiency in English and another language, such as Spanish, Russian, or Mandarin, is preferred.

Responsibilities

Complete patient registrations professionally, accurately, and with a customer-oriented approach.
Obtain information from patients’ health insurance or managed care identification cards.
Follow standardized practices for collecting, handling, and storing cash funds and tills.
Answer incoming calls appropriately; respond to patients, physicians, physicians’ office staff, and peers, using good judgment to assess urgency.
Answer, screen, prioritize, and redirect calls to the appropriate department; answer questions, handle routine matters, and take messages.
Schedule patient appointments in the scheduling system and work with the manager to meet scheduling goals.
Process medical-record requests from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, Mass Pro, auditors, and current or former patients.
Review record requests for valid and complete release-of-information authorization and contact the appropriate party to obtain missing or corrected authorization.
Receive and forward faxed requests for medical information.
Verify identification and authorization when processing medical-record requests.
Keep printer media stocked, which may require lifting or carrying cases of media.
Learn and use computerized software and hardware equipment.
Maintain strict confidentiality of patient information and documentation.
Treat patients, families, visitors, and coworkers with respect and courtesy, supporting a professional environment.
Work with teams across departments and facilities toward departmental goals and objectives.
Attend required safety training and follow applicable general, department-specific, and job-related safety responsibilities.
Follow exposure-control plans and bloodborne- and airborne-pathogen protocols.
Perform other duties as assigned.