Patient Service Specialist

SunState Medical Specialists•Boca Raton, FL

About The Position

SunState Medical Specialists (SMS), part of OneOncology, provides community-based specialty care across Florida. The practice includes physicians in urology, radiation oncology, medical oncology, breast surgery, general surgery, and head and neck surgery, with services that include advanced radiation therapies, pharmacy and laboratory capabilities, care management, theranostics, diagnostic imaging, and clinical research. The Patient Service Specialist provides administrative and general support to staff, patients, and physicians, helping ensure consistently high-quality, professional, and efficient service. The role is a key link between patients and clinical teams and supports patient service, appointment and records administration, and the upkeep of patient- and employee-facing areas.

Requirements

High school diploma or equivalent.
Demonstrated ability in an administrative role in a busy, customer-focused environment; medical experience preferred.
Ability to handle and resolve urgent matters and time-critical medical appointments.
Strong organizational and communication skills, with the ability to liaise with internal and external stakeholders.
Ability to work effectively both independently and as part of a team.
Knowledge of patient billing systems and related funding mechanisms.
Ability to use clinical administration systems and Microsoft Office software.
Collaborative approach when working with the wider administration team and other internal customers, in line with organizational values.
Flexible approach to work.
Ability to travel to other centers as required.

Nice To Haves

Medical administrative experience.

Responsibilities

Provide professional patient service by anticipating needs, maintaining service expectations, and responding to feedback.
Monitor and react to patient feedback.
Monitor patient flow and direct patients as appropriate.
Answer and attend to telephone calls in a timely manner.
Respond to queries in accordance with the privacy policy and use service knowledge to address patient questions.
Support physicians and other internal customers as required.
Assist patients with questions regarding billing and insurance payments.
Maintain and improve the patients’ waiting room and the appearance and organization of patient- and employee-facing spaces, including restocking supplies.
Direct vendors and visitors and ensure compliance with sign-in protocols.
Schedule physician appointments based on availability and appropriate timeframes.
Support physician clinic visits by ensuring patient records are complete before and after visits.
Admit and discharge patients before and after consultations, evaluations, and follow-up appointments.
Register new patients promptly and ensure personal and billing details are accurate.
Register all documentation and correspondence required for consultation appointments.
Create referring doctor records as required.
Follow up on referrals.
Manage documents.