Patient Service Specialist

Baylor Scott & White Institute for Rehabilitation - Outpatient • Garland, TX

9d • $19 - $25 • Onsite

About The Position

The Patient Service Specialist is an entry-level, full-time position at Baylor Scott & White Institute for Rehabilitation’s Firewheel location in Garland, Texas. The role supports outpatient center operations and patient care by coordinating appointments, managing patient registration and insurance processes, and performing administrative duties. Hours vary between Monday and Friday, 7 a.m. and 7 p.m. Starting pay is $19–$25 per hour, depending on experience and internal equity.

Requirements

• High school diploma or GED.
• Customer-service orientation and attention to detail.
• Ability to work in a fast-paced environment.
• Willingness to adjust schedule to center needs and travel to other locations for coverage when necessary.

Nice To Haves

• Customer service experience.
• Knowledge of insurance verification.
• Healthcare, medical, or dental office administration experience.

Responsibilities

• Perform patient check-in and check-out, scheduling, insurance verification, reporting, faxing, scanning, and other office duties.
• Coordinate patient appointments and work with the Center Manager to minimize cancellations and support treatment adherence.
• Register patient information and ensure forms are complete, signed, and accurately documented in the electronic medical record.
• Verify insurance, obtain required authorizations before visits, and explain benefits, financial responsibilities, billing, and outpatient policies.
• Collect payments toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconcile and post charges daily and complete reporting to support clean claim processing.
• Respond to information requests from patients, other departments, and physicians.
• Maintain the office, order supplies, and manage mail.
• Adjust work schedule to meet center needs.
• Attend mandatory meetings and in-service education programs.
• Travel to a non-home center or other site for coverage when necessary.

Benefits

• Health, dental, and vision insurance.
• Life insurance.
• Prescription coverage.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• 401(k) retirement plan with company match.
• Short- and long-term disability.
• Personal and family medical leave.
• PSS Ladder Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED