Patient Service Specialist

Cleveland Clinic • Mayfield Heights, OH

9d • Onsite

About The Position

Patient Service Specialists at Cleveland Clinic provide a patient-first experience for patients and visitors, help resolve patient concerns, and support positive experiences for patients and their families. The role is described as a steppingstone to other customer service and departmental careers within Cleveland Clinic. This caregiver position is based at Hillcrest Hospital in Mayfield Heights and includes varying shifts within an 8:00 a.m.–8:00 p.m. schedule, with evening and weekend rotations.

The position performs a range of patient-facing and administrative activities, including registration, visit preparation, telephone triage, insurance verification, copay collection, patient and record tracking, scheduling, arrival and departure desk activities, and coordinating interpreter screening and scheduling. It also involves maintaining confidential patient information and educating patients about MyChart and Appointment Pass.

Requirements

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; or an associate degree and one year of experience; or a bachelor's degree.
• Ability to operate a PC and other office equipment.
• Ability to stand, walk, or sit for extended periods.
• Good visual acuity, with or without correction.
• Ability to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
• Follow standard precautions and use personal protective equipment as required.

Nice To Haves

• Knowledge of medical terminology.
• Strong customer service background.

Responsibilities

• Provide a comprehensive, proactive, patient-first experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients, and support positive patient experiences.
• Perform patient registration and visit preparation.
• Conduct telephone triage and insurance verification, and collect copayments.
• Track patients and records; perform scheduling and arrival or departure desk activities.
• Screen and schedule interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED