Patient Service Specialist

Brown Medicine•Dartmouth, MA

8d•$18 - $30

About The Position

The Patient Service Specialist is a member of the administration team responsible for completing daily front-end tasks and supporting smooth operations in a BHMG physician practice. The role requires maintaining a professional, positive manner when communicating with patients in person, by phone, and by email. Brown University Health employees are expected to model the organization’s values of Compassion, Accountability, Respect, and Excellence.

Requirements

High school diploma or equivalent required.
Excellent communication and interpersonal skills required.
Strong customer service skills expected.

Nice To Haves

One to three years of experience as a medical assistant preferred.
Education from an approved medical assistant program or equivalent preferred.
Experience with an EMR strongly preferred; Athena experience is a plus.
Experience with Microsoft Office, including Word, Excel, and Outlook, preferred.

Responsibilities

Answer and appropriately route telephone calls; take messages, follow through, and ensure the appropriate physician or staff member receives the information.
Provide routine information to callers and give only medical advice authorized by a provider.
Provide a high level of customer service to new and existing patients.
Create patient cases and document telephone calls and messages in EPIC.
Schedule patient appointments and requested testing.
Register patients in the EMR, verify demographic information, obtain accurate health insurance information, and conduct eligibility checks.
Collect required insurance co-pays, including prior balances.
Follow scheduling notes and directly schedule patient visits at other BHMG practices as advised.
Perform daily pre-visit planning for upcoming appointments, including running insurance eligibility checks.
Obtain prior authorizations and insurance referrals as needed by the practice.
Conduct outreach to selected patient groups as directed for patient care and quality measurement or guideline purposes.
Schedule specialty appointments and testing as required.
Work in EMR buckets as directed and according to practice needs.
Inform the manager of administrative supply needs or assist with ordering.
Follow up with providers on missing slips and create claims in EPIC.
Work assigned revenue cycle buckets as directed.
Work independently with little supervision.
Adhere to BHMG policies and maintain patient confidentiality.
Perform other duties as requested.