Patient Service Specialist

Cleveland Clinic

6d • Onsite

About The Position

The Patient Service Specialist provides a comprehensive, proactive, “Patients First” experience for patients and visitors at Cleveland Clinic Main Campus. This caregiver provides customer service to patients who are being admitted or have had a surgical procedure, creating a welcoming and professional environment and helping ensure an efficient, exceptional patient experience. The role uses evolving technology to manage patient requests, represent Cleveland Clinic professionally and compassionately, reduce financial loss, and ensure compliance.

Work schedules depend on department. Pediatrics works 9:30 a.m.–6:00 p.m. HVTI may work 8:30 a.m.–5:00 p.m. or 9:00 a.m.–5:30 p.m.

Requirements

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service; OR an associate’s degree and one year of experience; OR a bachelor’s degree.
• Dexterity sufficient to operate a PC and other office equipment.
• Ability to stand, walk, or sit for extended periods.
• Good visual acuity through normal or corrected vision.
• Ability to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.
• Follow standard precautions and use personal protective equipment as required.

Nice To Haves

• Knowledge of medical terminology.

Responsibilities

• Provide a comprehensive, proactive, “Patients First” experience for patients and visitors.
• Investigate, triage, and resolve patient issues using the established HEART model.
• Create a welcoming and professional environment, interact with patients, and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, and co-pay collection.
• Track patients and records; schedule appointments; perform arrival and/or departure desk activities; and screen and schedule interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll, and educate patients on MyChart and Appointment Pass.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED