Service Coordinator

CENTER FOR HUMAN SERVICES INC•Warsaw, MO

26d•$23 - $0•Hybrid

About The Position

Service Coordinators help people with developmental disabilities and their families identify and obtain services and supports that meet personal needs and goals, promote independence, and support inclusion in community life. The coordinator manages a caseload spanning different ages, disabilities, and levels of complexity, building trusting relationships through regular contact and planning with each individual and their team. They identify needs, develop action plans, connect people and families with community resources, and advocate for, monitor, and evaluate services and supports. The role includes developing community relationships and support systems; researching or developing resources; making referrals and following up with collaborating agencies; preparing Utilization Review requests and service authorizations; and coordinating federal, state, county, and community programs. Coordinators assess the quality, timeliness, and effectiveness of supports through ongoing monitoring by phone, email, and in-person meetings. In-person meetings occur monthly, quarterly, and annually in settings such as homes, day programs, community locations, offices, group homes, and residential settings. Required reporting protocols are followed when monitoring identifies concerns, including mandated reporting procedures for suspected abuse or neglect. The coordinator documents all activities for each individual within three business days of the Targeted Case Management activity and maintains at least 120 TCM billable hours per month. The role also requires completing assigned training, continuing education, attending conferences and seminars, and accepting special assignments. This is a full-time, day-shift position serving Benton County residents in the Warsaw, Clinton, Cole Camp, and Sedalia area. The position is described as hybrid/remote, and applicants must live near the service area. Work-related driving to individuals’ homes and other assignments is required, using the employee’s own vehicle.

Requirements

Bachelor’s degree from an accredited college or university, or a Registered Nurse license.
Reliable transportation and an acceptable driving record.
Must use a personal vehicle for work-related transportation, including driving to individuals’ homes for face-to-face meetings.
Valid driver’s license.
Proof of personal, valid vehicle insurance.
Reliable internet access for telecommuting employees.
Ability to work with professionals from multiple disciplines and integrate their evaluations into an individual support plan as needed.
Effective, clear, and appropriate oral and written communication skills.
Ability to use multiple computer formats.
Ability to work professionally with people from economically and culturally diverse backgrounds and communicate courteously with service recipients, families, providers, and outside agencies.
Ability to meet specified timelines accurately and return calls and emails within one business day.
Ability to establish and communicate timelines, follow them, and adapt to unforeseen changes and needs.
Ability to work independently, be resourceful, and ask for assistance when necessary.
Ability to apply mathematical skills to understand, review, create, and maintain budgets in accordance with individuals’ needs.
Ability to exercise discretion with confidential information.
Ability to advocate for the rights of individuals served.
Preferred: Missouri Class E driver’s license for applicants residing in Missouri; it is not required.
Preferred experience working with people with intellectual and/or developmental disabilities in a community-based setting, in a relevant field such as nursing, social work, special education, psychology, counseling, vocational rehabilitation, physical therapy, occupational therapy, or speech therapy.
Preferred experience with case management and documentation applications such as Setworks, Kronos, or Therap.
Preferred experience on a multidisciplinary team assessing, developing, or implementing person-centered plans, especially for people with intellectual or developmental disabilities.
Preferred experience using Microsoft Office Suite.

Nice To Haves

Experience working with individuals with intellectual and/or developmental disabilities in a community-based setting in a relevant professional area.
Experience with case management and documentation applications such as Setworks, Kronos, or Therap.
Experience as a member of a multidisciplinary team assessing, developing, or implementing individual person-centered plans, especially for people with intellectual or developmental disabilities.
Experience using Microsoft Office Suite.
Missouri Class E driver’s license for applicants residing in Missouri.

Responsibilities

Manage a caseload of individuals with varying ages, disabilities, and levels of case complexity.
Build trusting relationships through regular contact and planning with individuals and their teams to identify needs and create action plans.
Help individuals with developmental disabilities and their families identify and obtain services and supports that promote independence and inclusion.
Develop community relationships and support systems and connect individuals and families with appropriate community resources.
Research or develop resources, make referrals to collaborating agencies, provide follow-up support, prepare Utilization Review requests and service authorizations, and coordinate federal, state, county, and community programs.
Advocate for individuals and monitor and evaluate the services and supports they receive.
Assess the quality, timeliness, and effectiveness of services through ongoing monitoring by phone, email, and in-person meetings.
Conduct in-person meetings monthly, quarterly, and annually in appropriate settings, including homes, day programs, community settings, offices, group homes, and residential settings.
Follow reporting protocols when monitoring identifies concerns, including mandated reporting procedures for suspected abuse or neglect.
Document all activities for each individual within three business days of the TCM activity and maintain a minimum of 120 TCM billable hours per month.
Complete assigned training, continue professional education, and attend conferences and seminars.
Accept and carry out special assignments or duties.
Facilitate and lead an ISP team.