Customer Service Coordinator / Order Entry

Oriental Motor U.S.A. Corporation • Torrance, CA

2d • $26 - $29

About The Position

Oriental Motor is seeking a team-oriented Customer Service Coordinator / Order Entry professional to provide superior customer service through timely follow-up and processing of customer orders and inquiries. The role coordinates sales order changes and customer requests, including requests for quotations (RFQs) and change orders, and supports accurate order entry and customer service. It also works with sales and technical support, maintains customer records and contracts, and assists Accounts Receivable with delinquent payments when requested. Employees may perform other tasks and special projects, learn new systems, and raise improvement ideas as needed.

Requirements

• AA degree or bachelor's degree from a four-year college or university preferred.
• One to two years of related experience.
• Excellent verbal communication skills.
• Interpersonal skills, with a focus on resolving conflict.
• Good computer skills.

Nice To Haves

• Microsoft Business Central experience is strongly preferred.
• AA degree or bachelor's degree from a four-year college or university is preferred.

Responsibilities

• Provide high-quality customer service and develop strong customer relationships.
• Promptly and professionally process customer orders and inquiries according to company policies and procedures, escalating unresolved issues to management as needed.
• Maintain accurate, up-to-date customer information, including shipment methods, credit terms, part numbers, and applications.
• Ensure order accuracy and reduce or eliminate credit memos and RMAs caused by order-entry errors.
• Process customer orders and quotations promptly and provide accurate shipment dates or order confirmations according to company policies and procedures.
• Create and process SDRs when necessary.
• Maintain consistent documentation and files for customers, distributors, and potential customers.
• Manage customer contracts, including OM stocking programs, to prevent documents from expiring.
• Assist sales and technical support teams through accurate order entry and shipment-date monitoring.
• Assist Accounts Receivable with collecting delinquent payments when requested.
• Provide market feedback to help improve lead times, service, and other functions valued by customers.
• Perform other tasks and special projects, learn new systems, and raise improvement ideas as needed.

Benefits

• A range of career paths and training.
• Benefit programs aligned with employees' health care, well-being, and financial objectives, including a 401(k) program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed