Customer Service Support - Order Entry (Days)

TTM • Forest Grove, OR

1d • Onsite

About The Position

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. We’re always looking for talented individuals to join our team. Whether you’re an experienced manufacturing professional or just starting your career – TTM offers a supportive workplace where all skillsets can thrive. At TTM, we believe in offering our employees an environment where they can make a real impact on the work we do. We invest in your growth – our Operator Advancement Program supports your goals. We provide operators and assemblers at all levels the opportunity to certify their skills and build their career with us up to 3 times a year by applying to the OAP program. TTM promoted 68% of applicants in the program’s first year! We offer a competitive package that reflects your skills and experience along with annual compensation reviews to ensure your growth is aligned with your performance and market trends. Including health, dental, and vision insurance to keep you at your best. Enjoy 10 paid holidays and 3 weeks of paid time off annually to recharge.

Requirements

• PC literate – Microsoft Office Software, Oracle ERP knowledge helpful.
• Effective Written and Verbal Communication Skills
• Ability to make decisions independently within guidelines provided.
• Self-motivated with efficient time management skills
• Excellent problem solving, critical thinking and decision making skills.
• Must perform accurate work under the pressures of tight schedules.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Ability to input data with a high accuracy rating, and strong attention to detail.
• 1-3 years' administrative experience with Purchase Orders and/or government contracts
• Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

Nice To Haves

• Understanding of the manufacture of printed circuit boards preferred but not required.

Responsibilities

• Supports our Sales Reps, Front End Engineering and Quality by reviewing the details of purchase orders and accompanying specifications to make sure we are able to meet customer deliverables requirements and that we have accurate customer information.
• Helps to resolve differences when terms of the sale do not agree with the quote provided.
• Ensures that we are meeting the customer's requirements, minimizing risk to the company and ensuring payment within terms.
• Maintains a positive relationship between TTM Technologies functional groups and its external customers.
• Builds strategic customer relationships by means of proactive interaction to meet business goals.
• Review customer purchase orders, fab drawings and specifications.
• Identify quality clauses/deliverable requirements for each purchase order received.
• Confirm build specifications and quality documents are current and available in the spec hub.
• Confirm deliverables were taken into consideration at time of quote.
• Identify DPAS and Military ratings/specifications.
• Complete error free order entry of deliverables requirements into pre-established software and ERP systems.
• Efficiently resolve issues with Customer Service and Front End Engineering to ensure product releases are accurate and timely.
• Communicate with manufacturing departments to resolve quality issues associated with customers’ deliverable requirements.
• Set forth to meet and achieve daily goals.

Benefits

• health, dental, and vision insurance
• 10 paid holidays
• 3 weeks of paid time off annually
• medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed