Order Entry

Flow Control Group•Irving, TX

6d•Onsite

About The Position

NGP (New Gen Products) was established in 2009 and is headquartered in Irving, Texas. Founded on the idea that new technologies should be integrated into the marketplace quickly when they can improve productivity, we partner with leading manufacturers who invest in R&D to bring the latest 'New Generation' products to market. New Gen Products is proud to be part of Flow Control Group (FCG), a leading solutions provider of technically oriented products and services in flow control, fluid handling and process, industrial automation, and life sciences. Through its network of specialized companies across North America, FCG delivers mission-critical products, engineering expertise, and customer solutions to a wide range of industries.

Requirements

High school diploma or equivalent required.
Proven experience in data entry, order processing, or administrative support role is strongly preferred.
Exceptional attention to detail and a commitment to accuracy.
Strong computer proficiency, including excellent typing and 10-key skills.
Familiarity with order management software, CRM systems (e.g., Epicor, NetSuite, SAP), and Microsoft Office Suite (especially Excel and Outlook).
Excellent communication skills, both written and verbal, for interacting with customers and colleagues.
Effective organizational and time-management skills with the ability to prioritize and multitask in a fast-paced, high-volume environment.
Strong problem-solving abilities and the capacity to work independently.
Ability to communicate effectively in English; Spanish is helpful as well.

Nice To Haves

Spanish is helpful

Responsibilities

Process customer orders: Receive, review, and accurately enter customer purchase orders into the company's ERP or order management system via various channels, including phone, email, and online platforms.
Verify order details: Cross-reference new and existing data to verify the accuracy of orders, ensuring all information such as pricing, product codes, and quantities are correct before processing.
Coordinate with internal teams: Work closely with the sales, shipping, accounting, and warehouse departments to confirm inventory availability, clarify order details, and resolve any discrepancies or issues.
Provide customer service support: Respond to customer and sales team inquiries regarding order status, shipping dates, and product availability in a timely and professional manner.
Maintain data integrity: Update and maintain customer records, sales data, and other relevant information in the database with precision and confidentiality.
Handle administrative tasks: Prepare and generate invoices, shipping documents, and reports related to order processing and status.
Troubleshoot and resolve issues: Address any problems that arise with orders, including changes, cancellations, or delivery delays, and escalate complex issues when necessary.