Customer Service Coordinator / Order Entry

Oriental Motor U. Corporation • Elk Grove Village, IL

6h

About The Position

Oriental Motor is seeking a Customer Service Coordinator / Order Entry employee to provide superior customer service through timely follow-up and processing of customer orders and inquiries. The role coordinates sales order changes and requests, including requests for quotes and change orders, and supports accurate order entry and customer service. The position works with sales, technical support, and accounts receivable teams and provides customer and market feedback to support service improvements.

Requirements

• Associate degree or bachelor's degree from a four-year college or university preferred.
• 1 to 2 years of related experience.
• Excellent verbal communication skills.
• Interpersonal skills, with a focus on resolving conflict.
• Good computer skills.

Nice To Haves

• Microsoft Business Central experience is strongly preferred.
• Associate degree or bachelor's degree from a four-year college or university is preferred.

Responsibilities

• Provide high-quality customer service and develop strong customer relationships.
• Promptly and professionally process customer orders and inquiries according to company policies and procedures, escalating unresolved issues to management as needed.
• Maintain accurate, up-to-date customer information, including shipment methods, credit terms, part numbers, and application information.
• Maintain order accuracy and reduce or eliminate credit memos and RMAs resulting from order-entry errors.
• Process customer orders and quotations promptly and provide accurate shipment dates or order confirmations according to company procedures.
• Create and process SDRs when necessary.
• Maintain consistent documentation and files for customers, distributors, and potential customers.
• Manage customer contracts, including OM stocking programs, to prevent documents from expiring.
• Work with sales and technical support teams through accurate order entry and shipment-date monitoring.
• Assist the Accounts Receivable Department with collecting delinquent payments when requested.
• Provide market feedback to help improve lead times, service, and other customer-valued functions.
• Perform other tasks and special projects.
• Learn new systems and raise improvement ideas as needed.

Benefits

• Benefit programs aligned with employees' personal health care, well-being, and financial objectives.
• 401(k) program.
• Career paths and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree