Customer Service Coordinator / Order Entry
Oriental Motor U.S.A. Corporation•Elk Grove Village, IL
•$26 - $29
About The Position
Oriental Motor is seeking a team-oriented Customer Service Coordinator / Order Entry professional to provide superior customer service through timely follow-up and processing of customer orders and inquiries. The role coordinates sales order changes and requests, including new requests for quotations (RFQs) and change orders, while supporting accurate order entry and strong customer service. The position works closely with sales and technical support and assists Accounts Receivable with delinquent payments when requested.
Requirements
- One to two years of related experience.
- Excellent verbal communication skills.
- Interpersonal skills, with a focus on resolving conflict.
- Good computer skills.
- Ability to perform the assigned essential job functions satisfactorily, with reasonable accommodations where applicable.
Nice To Haves
- Associate degree or bachelor's degree from a four-year college or university.
- Microsoft Business Central experience.
Responsibilities
- Provide high-quality customer service and develop strong customer relationships.
- Promptly and professionally process customer orders and inquiries according to company policies and procedures, escalating unresolved issues to management as needed.
- Maintain accurate, current customer information, including shipment methods, credit terms, part numbers, and application information.
- Ensure order accuracy and reduce or eliminate credit memos and RMAs caused by order-entry errors.
- Process customer orders and quotations in a timely manner and provide accurate shipment dates or order confirmations in accordance with company policies and procedures.
- Create and process SDRs when necessary.
- Maintain consistent documentation and files for customers, distributors, and potential customers.
- Manage customer contracts, including OM stocking programs, to prevent documents from expiring.
- Assist sales and technical support teams through accurate order entry and shipment-date monitoring.
- Assist the Accounts Receivable Department with collecting delinquent payments when requested.
- Provide market feedback to help improve lead times, service, and other customer-valued functions.
- Perform other tasks and special projects, learn new systems, and raise improvement ideas as needed.
Benefits
- 401(k) program.
- Career paths and training.
- Benefit programs supporting employees' health care, well-being, and financial objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
