Patient Coordinator Service II (SHS) - Campus Life

Emory • Atlanta, GA

6d • Onsite

About The Position

The Patient Coordinator Service II works within Emory University’s Student Health Services and combines elevated technical and administrative duties with high-level customer service. The role requires strong interpersonal and communication skills, computer proficiency, and independent decision-making. The position supports Student Health Services’ general and business operations, patient satisfaction efforts, and front-office workflows. Tasks are generally performed in person at an Emory University location; remote work options may be granted at department discretion and may be changed with notice.

Requirements

• High school diploma or equivalent.
• Four years of healthcare, customer service, or related job experience.
• Working knowledge of computers and various applications.
• High-level customer service skills, excellent interpersonal and communication skills, and a high degree of independent decision-making.

Nice To Haves

• Knowledge of Medicare, Medicaid, and other commercial payers, including HMO and PPO plans.
• Experience as a Patient Service Coordinator I.
• Related certifications.

Responsibilities

• Perform Patient Service Coordinator duties in accordance with approved standard operating procedures, including arriving appointments, confirming and updating patient demographics, registering patients, handling insurance information, scheduling, entering referrals, explaining insurance billing processes, and collecting payments.
• Assist the Patient Services Supervisor with complex operational tasks, including rescheduling appointments from bump lists and wait lists, managing clinical appointment scheduling templates, coordinating staffing coverage, and supporting front-office workflow.
• Contribute to Student Health Services’ general and business operations processes.
• Contribute to patient satisfaction initiatives and surveys within the department.
• Organize and contribute to operational management projects, including SOP implementation, training manuals, outreach programs, and communications.
• Assist supervisors and management in resolving patient concerns, analyzing issue details and outcomes, and identifying trends and frequency.
• Maintain close working relationships with other departments to support effective communication, identify problems, and troubleshoot issues affecting patient care and follow-up.
• Assist the supervisor in maintaining necessary and updated forms and supplies for front-office and revenue-cycle operations.
• Perform other related duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED