Patient Coordinator Service II (SHS) - Campus Life

Emory University • Atlanta, GA

6d • Onsite

About The Position

This position within Student Health Services contains elevated technical aspects, but requires high-level customer service skills, excellent interpersonal, and communication skills, and a high degree of independent decision-making. Must have working knowledge of computers and various applications.

Requirements

• A high school diploma or equivalent and four years of healthcare, customer services or related job experience.
• Working knowledge of computers and various applications.

Nice To Haves

• Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred.
• Experience as a Patient Service Coordinator I is preferred.
• Related certifications are preferred.

Responsibilities

• Arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance billing processes, collecting payments.
• Assist the Patient Services Supervisor with complex operational tasks such as rescheduling appointments from bump lists and wait lists; clinical appointment scheduling templates, staffing coverage, and other front office workflow.
• Plays a key role in Student Health Services general and business operations processes.
• Participates as a key contributor to patient satisfaction initiatives and surveys within the department.
• Organizes and participates as a contributor to operational management projects such as SOP implementation, training manuals, outreach programs, and communications.
• Assists supervisors and management with facilitating resolution of patient concerns while analyzing the details and outcomes of the issues to identify trends and frequency.
• Maintains close working relationship with other departments to ensure effective communication of important issues, identifies problems and troubleshoots to facilitate patient care and follow-up.
• Assists supervisor to maintain supply of necessary and updated forms and supplies relative to front office and revenue cycle operations.
• Performs other related duties as required.

Benefits

• Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED