Patient Service Coordinator - Neuro Stroke

Hartford HealthCare Medical Group•Hartford, CT

3d•Onsite

About The Position

The Patient Service Coordinator provides professional, customer-focused service to support an efficient and positive patient experience in a multispecialty Neurology practice, including Stroke, Epilepsy, and Neuromuscular care. The role greets and registers patients, handles incoming calls, schedules appointments, communicates visit preparation requirements, and supports accurate appointment scheduling and patient communications. It also collects payments, explains billing policies, and helps maintain a clean and inviting waiting room. Cross-training and flexibility are required to support the practice.

Requirements

Positive, customer-focused approach and commitment to excellent patient care.
Ability to adapt quickly in a fast-paced environment while managing multiple competing tasks and demands.
Ability to work effectively in a team environment.
Excellent verbal communication skills.
Strong computer skills and solid working knowledge of Microsoft Office software.
Basic working knowledge of medical terminology.
Ability to travel independently to satellite offices, with or without advanced notice.
Strong working knowledge of insurance requirements.

Nice To Haves

High school diploma or equivalent.
Relevant experience in a fast-paced medical office.
Epic experience.
Ability to communicate in other languages.

Responsibilities

Provide outstanding, professional customer service to promote efficiency and a positive patient experience.
Greet and register arriving patients.
Answer incoming calls promptly and professionally, assess their priority, and direct them according to urgency and subject matter.
Schedule new patient appointments accurately and inform patients of preparation requirements before their visits.
Review the daily Televox appointment-confirmation report to help ensure schedule accuracy and appropriate patient communication.
Collect co-payments and office charges as needed and explain office payment and billing policies.
Maintain a clean and inviting waiting room by removing trash and keeping magazines current at the start of each session and throughout the day.
Cross-train and flexibly support a multispecialty Neurology practice, including Stroke, Epilepsy, and Neuromuscular care.