Service Coordinator Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent education.
• At least 1 year of experience in customer service, administrative support, or operations.

Nice To Haves

• Strong written and verbal communication skills and a customer-focused mindset.
• High attention to detail and strong organizational and time-management abilities.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Comfort learning new systems, tools, and processes.
• Proficiency in MS Office, including Excel, Outlook, and Word, and ability to work across multiple software platforms.

Responsibilities

• Serve as a primary contact for dealer questions about account activity, system navigation, documentation, payments, and general inquiries.
• Respond accurately and promptly to dealer requests and escalate issues when needed.
• Support dealer onboarding by collecting required documentation and assisting with applications.
• Enter, update, and maintain dealer and account information in internal systems.
• Process routine account updates, corrections, and maintenance requests.
• Ensure data accuracy, proper documentation, and compliance with internal policies.
• Coordinate with internal teams to process payments, adjustments, and account transactions accurately and on time.
• Help clear exceptions, correct discrepancies, and resolve suspended or incomplete items.
• Support preparation of standard dealer communications, including reminders and account updates.
• Run reports and review account information to identify missing documents, incomplete data, or follow-up needs.
• Flag potential issues to senior team members or management when appropriate.
• Communicate dealer needs, concerns, and trends to internal stakeholders, including Sales, Finance, and Operations.
• Work with teammates to provide consistent service and a positive dealer experience.
• Participate in assigned projects focused on process improvement or workflow efficiency.
• Support colleagues during peak periods or absences and perform other assigned duties.

Benefits

• Health insurance coverage
• Wellness program
• Life and disability insurance
• Retirement savings plan
• Paid leave programs
• Paid holidays
• Paid time off (PTO)
• Eligible to participate in an applicable incentive compensation plan