Fire Alarm Service Operations Coordinator
About The Position
Wiginton Fire Systems is seeking an experienced fire alarm professional to coordinate the daily operations of its fire alarm service and inspection department. The role coordinates service activities, schedules technicians, manages customer relationships, and supports the efficiency and profitability of the department. It is primarily office-based, with field responsibilities and hands-on technical support as operational needs require. Reporting directly to the Service Manager, the coordinator helps ensure customer commitments are met, technicians have the resources they need, and daily operations run efficiently. The role also supports technician development, service business growth, code compliance, and process improvements. Wiginton Fire Systems describes itself as a 100% employee-owned company and offers competitive compensation and comprehensive employee benefits, career advancement and professional development opportunities, and a supportive, team-oriented work environment.
Requirements
- At least 5 years of experience in fire alarm installation, service, and inspections.
- High school diploma or equivalent.
- Strong technical understanding of fire alarm systems, troubleshooting, programming, testing, and repair procedures.
- Excellent organizational, time-management, and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to coordinate multiple technicians, service calls, and customer requirements simultaneously.
- Comfort performing primarily office-based responsibilities while providing field support when necessary.
- Proficiency with computers, business software, and electronic service documentation.
- Ability to work independently and make sound operational decisions.
- Ability to safely access construction sites, commercial facilities, and service locations.
- Ability to climb ladders, work at heights, and perform physical tasks when necessary.
- Ability to lift and carry tools or equipment weighing up to 50 pounds.
- Ability to use required personal protective equipment and fire alarm diagnostic tools.
Nice To Haves
- 10 or more years of experience in the fire alarm industry.
- NICET Level II certification in Fire Alarm Systems.
- Previous experience in fire alarm service coordination, supervision, dispatching, or operations management.
- Working knowledge of NFPA standards and local permitting requirements.
- Experience with Microsoft Office and Enterprise Resource Planning (ERP) software.
- Experience preparing service quotes, managing customer accounts, and coordinating field technicians.
Responsibilities
- Coordinate and schedule fire alarm inspections, service calls, repairs, and assigned projects.
- Dispatch field technicians and communicate daily work assignments and priorities.
- Monitor workloads, schedules, and technician availability to support efficient operations.
- Forecast manpower requirements and assist management with staffing needs.
- Coordinate with technicians and administrative personnel to complete customer commitments on time.
- Oversee service documentation, inspection records, work orders, and job closeout procedures.
- Prepare weekly operational reports and provide management updates.
- Establish and maintain customer relationships to support retention and business growth.
- Respond to customer inquiries, service concerns, and scheduling needs.
- Prepare quotes for repairs, service agreements, and additional contract work.
- Identify opportunities to expand existing accounts and generate new service business.
- Assist with billing documentation, customer accounts, and other service-related financial matters.
- Provide technical guidance and troubleshooting assistance to field technicians.
- Assist with inspections, programming, testing, service, and repairs as needed.
- Visit customer locations and active job sites to evaluate service requirements or resolve technical concerns.
- Ensure work complies with applicable NFPA standards, local codes, and company procedures.
- Assist with permitting requirements and coordination with local Authorities Having Jurisdiction (AHJs).
- Support technicians with technical challenges, equipment requirements, and customer service concerns.
- Assist with training, development, and performance of fire alarm technicians.
- Promote accountability, teamwork, safety, and quality workmanship.
- Identify opportunities to improve departmental efficiency and customer service.
- Support management with recruiting, staffing, and employee development initiatives.
Benefits
- 100% employee-owned company through its Employee Stock Ownership Plan (ESOP).
- Competitive compensation and comprehensive employee benefits.
- Opportunities for career advancement and professional development.
- Supportive, team-oriented work environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
