Fire Alarm Service Manager

Mongiovi & Son Plumbing Contractor LP•Pittsburgh, PA

2d•Onsite

About The Position

Mongiovi & Son is seeking an experienced Fire Alarm Service Manager to oversee and grow its fire alarm service operations. The role manages the day-to-day work of the fire alarm service team, including technician scheduling and supervision, service calls and inspections, estimating, customer relationships, monitoring accounts, and the division’s performance and profitability. The ideal candidate has a strong technical background in fire alarm systems and experience managing technicians and service operations for a fire alarm, life safety, low-voltage, or security systems company. The position is full-time, Monday through Friday, and performed in person in Pittsburgh, Pennsylvania. The company is family-owned and has served the plumbing, fire protection, and excavating industries for over 40 years, with more than 130 skilled tradespeople serving Western Pennsylvania, Eastern Ohio, and Northern West Virginia.

Requirements

Strong technical knowledge of fire alarm systems.
Experience supervising and scheduling field technicians.
Strong understanding of customer service and service department operations.
Excellent communication, leadership, organizational, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced service environment.
Valid driver's license required.

Nice To Haves

3+ years of experience managing a service department or field service team preferred.
Previous experience with fire alarm, life safety, low-voltage, or security systems strongly preferred.
Experience estimating and pricing fire alarm service, repair, or installation work preferred.
NICET certification is a plus, but not required.
Ohio and/or West Virginia fire alarm licensing is a plus.
Familiarity with Western Pennsylvania and the surrounding service area preferred.

Responsibilities

Manage the day-to-day operations of the fire alarm service division.
Directly supervise, schedule, and provide daily direction to fire alarm service and inspection technicians.
Coordinate service calls, inspections, repairs, installations, and small projects to ensure work is completed efficiently and on schedule.
Provide technical support and direction to field technicians and assist with troubleshooting and field operations when necessary.
Estimate and prepare proposals for service work, repairs, system upgrades, and installation projects.
Review project drawings, plans, specifications, contracts, and proposals for accuracy and scope.
Coordinate with customers, technicians, sales, management, vendors, subcontractors, and other trades.
Maintain customer relationships and respond to customer questions or concerns in a timely and professional manner.
Oversee material procurement and coordinate equipment and material needs for technicians and projects.
Oversee customer contracts, invoicing, reporting, and administration related to fire alarm monitoring services.
Review service billing and work with internal staff to ensure completed work is invoiced accurately and promptly.
Assist with collections and resolution of outstanding customer accounts when necessary.
Monitor department performance, productivity, backlog, and profitability.
Review division profit and loss performance in coordination with company management.
Assist with budgeting, forecasting, labor planning, and pricing recommendations.
Develop and maintain operational procedures to improve efficiency, accountability, and customer service.
Ensure technicians follow company policies, safety requirements, and applicable fire alarm codes and standards.
Evaluate current operations and recommend improvements to support continued growth of the division.
Perform additional duties as needed to support the fire protection division.