Supervisor - Fire Alarm Service

Siemens•Phoenix, AZ

10d•$70,894 - $108,533•Onsite

About The Position

The Fire/Life Safety Service Operations Supervisor leads a team responsible for service work on fire alarm and life safety systems in commercial buildings, including hospitals, universities, and large industrial facilities. The supervisor coordinates Specialists and Technicians across installed projects, technical support programs, and time-and-materials work to deliver service contracts on time and meet customer expectations. The role supports Siemens’ Tempe, Arizona branch and customers throughout the greater Phoenix area.

Requirements

High school diploma or state-recognized GED.
At least 1 year of experience as a specialist or technician in the commercial Fire Alarm Systems industry.
Must complete NICET Level II Fire Alarm Certification within 12 months.
Experience using Microsoft Office, with excellent communication and organizational skills.
Must be at least 21 years old and have a valid driver's license with limited violations.
Must meet eligibility requirements to participate in Siemens' fleet vehicle program.
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Nice To Haves

Associate degree from a two-year college or technical school.
At least 5 years of experience as a specialist or technician in the Fire Alarm Systems industry.
Experience supervising teams.

Responsibilities

Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, schedule formal training, and champion safety compliance.
Determine technical labor loading and balance team talent to ensure appropriate resource coverage for customer needs.
Schedule and assign tasks, periodically assist with maintenance activities, and submit required paperwork.
Identify additional chargeable opportunities, including time-and-materials work, system upgrades, and service contract expansions.
Complete and submit written service orders and reports covering each assignment and activity.
Participate in sales-to-service and projects-to-service turnover, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team.
Ensure contract requirements are met to a high standard, develop customer relationships, maintain customer satisfaction, and communicate effectively and promptly.
Support contract profitability through cost-containment procedures and processes.