Fire Alarm Service Operations Coordinator

Wiginton Corp•Medley, FL

About The Position

Wiginton Fire Systems is hiring an experienced Fire Alarm Operations Coordinator to oversee daily operations for its fire alarm service and inspection department. The role coordinates service activities, schedules technicians, manages customer relationships, and supports the department’s efficiency and profitability. It is primarily office-based, with field responsibilities and hands-on technical support as needed. Reporting directly to the Service Manager, the coordinator helps ensure customer commitments are met, technicians have the resources they need, and daily operations run efficiently. The role also supports technician development, customer retention and business growth, and compliance with applicable standards, codes, and company procedures.

Requirements

At least 5 years of experience in fire alarm installation, service, and inspections.
High school diploma or equivalent.
Strong technical understanding of fire alarm systems, troubleshooting, programming, testing, and repair procedures.
Strong organizational, time-management, and problem-solving skills.
Strong written and verbal communication skills.
Ability to coordinate multiple technicians, service calls, and customer requirements simultaneously.
Comfort with primarily office-based responsibilities and field support when needed.
Proficiency with computers, business software, and electronic service documentation.
Ability to work independently and make sound operational decisions.
Ability to safely access construction sites, commercial facilities, and service locations.
Ability to climb ladders, work at heights, and perform physical tasks when necessary.
Ability to lift and carry tools or equipment weighing up to 50 pounds.
Ability to use required personal protective equipment and fire alarm diagnostic tools.

Nice To Haves

10 or more years of experience in the fire alarm industry.
NICET Level II certification in Fire Alarm Systems.
Previous experience in fire alarm service coordination, supervision, dispatching, or operations management.
Working knowledge of NFPA standards and local permitting requirements.
Experience with Microsoft Office and Enterprise Resource Planning (ERP) software.
Experience preparing service quotes, managing customer accounts, and coordinating field technicians.

Responsibilities

Coordinate and schedule fire alarm inspections, service calls, repairs, and assigned projects.
Dispatch field technicians and communicate daily assignments and priorities.
Monitor workloads, schedules, and technician availability; forecast manpower needs and assist with staffing requirements.
Coordinate with technicians and administrative personnel to complete customer commitments on time.
Oversee service documentation, inspection records, work orders, and job closeout procedures.
Prepare weekly operational reports and provide management updates.
Build and maintain customer relationships; respond to customer inquiries, service concerns, and scheduling needs.
Prepare quotes for repairs, service agreements, and additional contract work; identify opportunities to grow existing accounts and generate new service business.
Assist with billing documentation, customer accounts, and other service-related financial matters.
Provide technical guidance and troubleshooting assistance to field technicians.
Assist with inspections, programming, testing, servicing, and repairs when needed.
Visit customer locations and job sites to evaluate service requirements or resolve technical concerns.
Help ensure work complies with applicable NFPA standards, local codes, and company procedures.
Assist with permitting requirements and coordination with local Authorities Having Jurisdiction (AHJs).
Support technicians with technical challenges, equipment needs, and customer service concerns.
Assist with technician training, development, and performance; promote accountability, teamwork, safety, and quality workmanship.
Identify opportunities to improve departmental efficiency and customer service.
Support management with recruiting, staffing, and employee development initiatives.