Service Coordinator Jobs

About The Position

Requirements

• For GS-09, one year of specialized experience equivalent to the GS-07 level in the Federal service.
• Experience with examination and Frivolous Return Program, PDC Referral Unit functions and work processes, and financial practices for inventory purposes, including procedures, regulations, and policies used in Exam operations.
• Experience using examination and/or EITC Certification processes, RGS/CEAS processing, AIMS, examination procedures, tax law, Referral Unit procedures, and related compliance programs such as ACS and correspondence examination.
• Experience applying software used in CSCO and Exam Operations, including RGS, Word, Excel, Outlook, and Access.
• Experience working with automated systems and programs, including their connectivity and integration with Batch systems; examples include IDRS, RGS, CEAS, and AIMS.
• Experience working with AIMS and/or RGS Batch system hardware, software, applications, information sources, and operating procedures to assist users with problem identification, maintenance, and testing.
• Experience applying fact-finding and analytical techniques to gather information and assist with administrative, compliance, and basic work-distribution problems.
• Current civilian employees must meet the time-after-competitive-appointment requirement of at least 90 days of Federal civilian service since their latest qualifying non-temporary competitive appointment, by the applicable announcement date.
• Applicants must meet applicable time-in-grade requirements; for positions above GS-05, one year (52 weeks) at the next lower grade level is required.
• Foreign education used to meet requirements must be supported by evidence that it is equivalent to U.S. education.

Responsibilities

• Work with management and users to determine information and data needs for operational activities, coordinating with MITS or Headquarters as needed.
• Advise management on problems affecting employees, work processes, or program goals.
• Ensure appropriate RGS and/or AIMS listings are researched and resolved in a timely manner, and provide management feedback on untimely listings and resolution.
• Create reports to help managers and users track inventory and establish priorities, including reports on statutes, case assignment sorts, overage, and rejects.
• Use knowledge of work processes and systems such as SSIVL, RGS, CEAS, A-CIS, CACS-G, and GII to assess workloads and develop ad hoc reports.
• Identify error trends and barriers in AIMS, CEAS, CACS-G, RGS, and similar inventory systems that require training or guidance.
• Identify and assist with developing basic and refresher training for AIMS, CEAS, RGS, and/or RGS Batch processing.
• Review and assist with IRM- and Operation Manager-directed listings to improve operational effectiveness and efficiency.

Benefits

• Federal employee benefits package available to eligible employees and their families.