Service Coordinator
About The Position
Provide administrative and coordination support to the Service Department, including clerical, purchasing, inventory, accounting, and project-based work. Represent the company professionally in person and over the phone. The position has no supervisory responsibilities. The employee regularly sits, sees, talks, and hears, and occasionally uses their hands, walks, and reaches. This is classified as light work, requiring exertion of up to 20 pounds occasionally and/or up to 10 pounds frequently. Computer, telephone, hand calculator, copier, and fax machine use is required.
Requirements
- High school diploma or GED.
- At least 3 years of administrative experience.
- Knowledge of general office machines and telephone systems.
- Significant knowledge of Microsoft Office software, particularly Excel.
- Ability to think strategically, make sound decisions, and produce accurate and timely results.
- Ability to build positive working relationships with employees and management at multiple levels.
- Integrity and professionalism.
- Commitment to company values.
- Excellent organizational skills.
- Ability to follow up on tasks and assignments in a timely manner.
- Excellent written and verbal communication skills.
- Ability to prioritize in a fast-paced, multitasking environment.
- Ability to perform basic business mathematical functions.
- Ability to work with minimal supervision and effectively in a team environment.
- Ability to comply with operating policies, procedures, executed plans, and programs.
- Ability to communicate, cooperate, and collaborate effectively with employees at multiple levels, government agencies, customers, vendors, and suppliers.
- Ability to understand simple math, drawings, financial reports, legal documents, memos, and business letters, and to write simple memos, summaries, and business letters.
- Ability to meet the physical requirements of the role, with reasonable accommodations available as described.
Nice To Haves
- Experience in the construction industry.
- Previous accounting experience.
- Previous dispatching experience.
Responsibilities
- Track open service contracts and create job folders.
- Maintain records in Falcon, including opening tickets, creating new sites, and printing monthly work orders for inspectors.
- Distribute and track national accounts.
- Answer incoming service calls and route them to fitters and alarm technicians as needed.
- Bill service contract jobs and complete all billing in Falcon.
- Prepare accruals for the service, inspection, and alarm and detection departments.
- Process payroll for service fitters by obtaining and entering time information, submitting it to Payroll, and checking the edit listing before the check run.
- Order materials for service fitters, including for service contract jobs and Falcon tickets.
- Track open tickets.
- Schedule inspections for service jobs.
- Distribute inspections and service work to subcontractors.
- Track permits for service jobs and prepare them for submission to the appropriate city.
- Prepare quotes.
- Perform mailing, faxing, photocopying, phone answering, and filing as needed.
- Assist the Service Manager with scheduling manpower for service and inspections.
- Assist inspectors with scheduling jobs.
- Attend weekly service meetings and biweekly inspection meetings, and take notes to submit to Corporate.
- Process incident reports for service jobs.
- Drop off bids and run errands as needed.
Benefits
- Competitive salary and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
