Service Coordinator – Field Service Scheduling

Done Right Hood & Fire Safety • Brooklyn, NY

13d

About The Position

Done Right Hood & Fire Safety is a fire safety company serving the tri-state area and providing white-glove service to customers. The Service Coordinator schedules service jobs for field crews, coordinates appointment dates and times with customers, and plans efficient routes, including across the five boroughs. The role requires friendly and professional customer service by phone and email, ownership of customer issues, and the ability to manage evening and overnight schedules and respond to urgent issues. The coordinator works directly with leadership in an energetic, close-knit workplace. Strong coordinators may advance into senior scheduling, operations, or management roles.

Requirements

• Background in scheduling, dispatch, or service coordination.
• Comfort and confidence speaking with customers by phone throughout the day and providing high-quality service.
• Strong written communication skills.
• Experience leading a team and balancing multiple priorities.
• Detail-oriented problem-solving ability, including resolving scheduling issues quickly.
• Comfort using CRM and scheduling software, email, and spreadsheets.
• High school diploma or equivalent.

Nice To Haves

• Scheduling, dispatch, or service coordination experience in cleaning, plumbing, HVAC, or another field service business.
• ServiceTrade experience.
• College or business coursework.

Responsibilities

• Schedule service jobs for field crews across the tri-state area.
• Coordinate service dates and times directly with customers.
• Use knowledge of the five boroughs to plan efficient schedules.
• Maintain efficient routes and schedules with minimal downtime between jobs.
• Provide friendly, professional customer service on calls and emails.
• Write clear, professional emails to customers and the team.
• Manage evening and overnight schedules and respond to urgent issues.
• Resolve scheduling issues as they arise.

Benefits

• $62,400 per year ($1,200 per week)
• Performance incentives and bonuses
• Health, dental, and vision insurance
• 401(k)
• Paid sick time
• Commuter benefits
• Advancement opportunities into senior scheduling, operations, or management roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED