Patient Service Coordinator/LVN

CenterWell•Lake Oswego, OR

13d

About The Position

The Patient Services Coordinator, LPN/LVN, is a vital link between clinical staff and patients, their families, and caregivers. The role coordinates and manages patients’ healthcare maintenance and treatment, including scheduling visits and communicating with field staff, patients, and physicians to support appropriate care coordination and continuity of care. The position also assists with day-to-day office and staff management. The coordinator makes decisions about their own work approach and priorities while following direction, documented procedures, regulations, and professional standards. The role manages patient and agent schedules; processes requested, additional, reassigned, declined, or missed visits; prepares and reviews weekly agent schedules; runs scheduling reports; and maintains hospitalization and infection-control records. It also provides backup support during busy periods, assists with case conferences and patient transfers between branch offices, and routes clinical questions to the Branch Director as needed. For clinical staff, duties may include reviewing lab reports, sending results to physicians and case managers, and routing records to Medical Records. Clinical coordinators may also perform patient visits and participate in an on-call rotation.

Requirements

Licensed Professional Nurse or Licensed Vocational Nurse, licensed in the state in which they practice.
Must be currently licensed in the state of employment, if applicable.
Valid state driver's license and automobile liability insurance.
Excellent communication skills and the ability to interact well with a diverse group of individuals.
Strong organizational skills and the ability to manage and prioritize multiple assignments.

Nice To Haves

Prior packet review or QI experience.
Coding certification.
Home health experience.

Responsibilities

Manage schedules for all patients and reassign patients promptly when agents report that they are sick; update agent unavailability in the worker console.
Initiate infection-control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
Provide backup during lunch hours and other busy periods, receive calls from field staff, and assist with weekly case conferences; refer clinical questions to the Branch Director as necessary.
Maintain the client hospitalization log, enter coordination notes, and send the electronic log to office, field, and sales staff.
Complete requested schedules appearing on the action screen and ensure staff are scheduled for skilled nurse or injection visits unless an aide supervisory visit is scheduled with the injection visit.
Schedule discharge visits, OASIS collection or recertification visits following case conferences, and TIF OASIS collection visits; delete remaining schedules when applicable.
Reschedule declined or missed visits when appropriate, process reassigned and rescheduled visits, and ensure supervisory visits are scheduled.
Run scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report.
Prepare weekly Agent Schedules, conduct an initial review for productivity and geographic issues, and forward schedules to the Branch Director for approval before distributing them to staff.
Verify visit paper notes in the scheduling console as needed.
Assist with internal transfers of patients between branch offices.
For clinical staff, receive lab reports, assess them for normality, fax copies to physicians, make copies for Case Managers, and route records to the Medical Records Department.
Initiate Employee or Patient Infection Reports as necessary.
If clinical, perform patient visits and/or participate in the on-call rotation when required.