Service Coordinator

Daikin Applied Americas • Charlotte, NC

14d • Onsite

About The Position

Daikin Applied is hiring an in-office Service Coordinator in Charlotte, North Carolina. The role supports service operations by coordinating and dispatching technicians, communicating with customers, administering work orders and warranty activity, and supporting local office functions. The coordinator works with technician supervisors and operations, service center, or district managers, and maintains accurate service, billing, personnel, and compliance records.

Requirements

• High school diploma or GED.
• 2–4+ years of related experience in a mechanical, electrical, or plumbing service field; a bachelor’s degree may be considered in lieu of work experience.
• Experience with Astea and/or other service-tracking software.
• Proficient knowledge of Microsoft Office Suite.

Nice To Haves

• Experience working with HVAC technicians.

Responsibilities

• Schedule and dispatch technicians for startup, repair, warranty, and maintenance jobs in coordination with technician supervisors and relevant managers.
• Handle customer inquiries and route technical questions to the appropriate resource.
• Track technicians’ time and attendance.
• Coordinate job startups, communicate scheduling information to customers, and follow up on jobs in progress or completed.
• Invoice and bill customers.
• Assist with local office accounts payable and accounts receivable functions, and follow up with customers to confirm payment.
• Coordinate warranty administration, order parts, and track shipments.
• Answer telephones and greet customers professionally and courteously.
• Assist new hires with paperwork, complete employer-required form sections such as Form I-9, and send paperwork to Human Resources on the employee’s first day.
• Maintain OSHA logs.
• Enter and maintain information in the Enterprise Resource System, including work orders, new customer information, and technician hours for billing.
• Close out work orders promptly and ensure related paperwork, including purchase orders, is received and filed with the correct job.
• Gather local prevailing wage rates and send Human Resources technician hours worked on prevailing-wage jobs.
• Maintain filing and office equipment, including copiers, telephones, and fax machines.
• Provide initial notification of Workers’ Compensation claims to the insurance carrier.

Benefits

• Multiple medical insurance plan options.
• Dental and vision insurance.
• 401(k) retirement plan with employer match.
• Paid time off and company-paid holidays.
• Paid sick time in accordance with federal, state, and local law.
• Tuition reimbursement after six months of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED