Family Service Coordinator-Supportive Housing

Scott Carver Dakota CAP • Shakopee, MN

10d • Hybrid

About The Position

The Family Service Coordinator (FSC) in Supportive Housing assists clients experiencing homelessness with housing searches and placement and provides case management to help clients reach their goals. The coordinator works with an integrated team of CAP Agency, county, and other organization staff to determine referred program eligibility, and participates in local committees including the Housing Support Meeting, HIT, the Housing Coalition, and the Heading Home Committee.

The role develops client plans addressing emotional, physical, social, and cultural issues that create housing barriers. It also builds housing resources by establishing relationships with landlords and short-term stay residences and connecting clients with those options and other local resources. The position is based at the Shakopee office and follows a flexible hybrid work model, with schedules balancing in-office and remote work. Listed hours are Monday–Friday, either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m.

Requirements

• Four-year degree in social work or a related field plus one year of associated experience, or an equivalent combination of education and/or experience.
• Experience working with individuals or families who are unhoused and/or from varied social backgrounds.
• Knowledge of Trauma Informed Care, Person Centered Theory, and Housing First principles.
• Experience working with mental health and chemical dependency populations.
• Knowledge of record keeping and record management principles.
• Ability to quickly learn and adhere to housing policies, procedures, and applicable CAP software.
• Passion for serving people who are formerly or currently unhoused.

Nice To Haves

• Bilingual candidates receive special consideration.
• Self-starter with problem-solving and communication skills, collaborative approach, ability to work independently, and passion for helping others.

Responsibilities

• Maintain composure and work effectively under stressful conditions.
• Develop and write client plans addressing emotional, physical, social, and cultural issues to reduce housing barriers.
• Work with CAP Agency, county, and other organization staff to determine eligibility for referred programs.
• Build housing resources by developing relationships with landlords and short-term stay residences.
• Connect clients with housing resources and other local resources.
• Participate in local committees, including the Housing Support Meeting, HIT, the Housing Coalition, and the Heading Home Committee.
• Contribute to service quality through continuous improvement, teamwork, analytical thinking, communication, collaborative relationships, and customer-centered service.

Benefits

• Paid vacation and sick time
• 14 paid holidays
• Comprehensive benefits package, including individual and family medical, vision, and dental coverage
• Generous paid time off
• Cell phone stipend
• 401(k) contribution
• Short- and long-term disability coverage

What This Job Offers

• Job Type: Full-time