Family Service Coordinator-Supportive Housing

Scott Carver Dakota CAP • Shakopee, MN

10d • $43,888 - $47,840 • Hybrid

About The Position

The Family Service Coordinator (FSC) in Supportive Housing assists clients experiencing homelessness with housing search and placement activities and provides case management services to help clients reach their goals. The role participates in local committees, including the Housing Support Meeting, HIT, the Housing Coalition, and the Heading Home Committee.

The FSC develops client plans addressing emotional, physical, social, and cultural issues that may create housing barriers. The coordinator works with an integrated team of CAP, County, and other organization staff to determine referred program eligibility, and develops housing resources by building relationships with landlords and short-term stay residences to connect clients with housing and other local resources.

The position is based in the CAP Agency Housing department and follows a flexible hybrid working model. Employees coordinate schedules to balance in-office and remote work. The stated schedule is Monday–Friday, either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m.

Requirements

• A four-year degree in social work or a related field plus one year of associated experience, or an equivalent combination of education and/or experience.
• Experience working with individuals or families who are unhoused and/or from various social backgrounds.
• Knowledge of the principles of Trauma Informed Care, Person Centered Theory, and Housing First.
• Experience working with mental health and chemical dependency populations.
• Knowledge of record keeping and record management principles.
• Ability to quickly learn and adhere to housing policies, procedures, and applicable CAP software.
• Ability to work effectively under stressful conditions.

Nice To Haves

• Bilingual candidates receive special consideration.

Responsibilities

• Assist clients experiencing homelessness with housing search and placement activities.
• Provide case management services to help clients reach their goals.
• Participate in local committees, including the Housing Support Meeting, HIT, the Housing Coalition, and the Heading Home Committee.
• Maintain composure and work effectively under stressful conditions.
• Develop and write client plans addressing emotional, physical, social, and cultural issues to reduce housing barriers.
• Work with an integrated team of CAP, County, and other organization staff to determine referred program eligibility.
• Develop housing resources by establishing relationships with landlords and short-term stay residences, and connect clients with those resources and other local resources.
• Contribute to continuous process improvement and work collaboratively to improve service quality.

Benefits

• Paid vacation and sick time.
• 14 paid holidays.
• Comprehensive benefits package, including individual and family medical, vision, and dental coverage.
• Cell phone stipend.
• 401k contribution.
• Short- and long-term disability coverage.

What This Job Offers

• Job Type: Full-time