Office Coordinator/Customer Service

Window World • Akron, OH

3d

About The Position

Window World is seeking an energetic, positive Service Coordinator to support current and potential customers and provide a customer-first experience. The role handles a high volume of inbound and outbound calls, uses a customer relationship management (CRM) system to schedule appointments and record customer information, and coordinates with customers and Window World teams. The Service Coordinator also troubleshoots product and service issues across departments, documents complaints, identifies causes, facilitates solutions, and follows up to ensure issues are resolved and customers understand the outcome. The position includes maintaining product and service knowledge, preparing reports, keeping an organized and professional workspace, and assisting with team training and orientation as assigned.

Responsibilities

• Handle inbound and outbound calls using proper phone etiquette.
• Maintain strong knowledge of the organization’s products, policies, and services.
• Schedule appointments with customers and the Window World team.
• Resolve customer issues by determining the cause, facilitating a resolution, and following up with customers in a timely manner.
• Create and update customer accounts accurately and enter records of customer interactions into the CRM.
• Follow standard operating procedures.
• Prepare customer service call reports for management.
• Maintain a well-organized and professional workspace.
• Assist with training and orientation for other team members as assigned.

Benefits

• Health insurance
• Paid time off
• Training and development
• Vision insurance
• 401(k)
• Dental insurance
• Competitive biweekly pay
• Retirement plan
• Colonial Life insurance policies
• Paid holidays
• Family culture

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed