Office Coordinator/Customer Service
About The Position
Window World seeks an energetic Service Coordinator to work with current and potential customers across a variety of tasks. The role manages a high volume of inbound and outbound calls and uses a customer relationship management (CRM) system to schedule appointments and record customer data. The Service Coordinator troubleshoots product and service issues across departments by clarifying and documenting complaints, determining their cause, selecting and expediting an appropriate solution, and following up to confirm resolution and customer understanding. The position calls for an energetic, positive person with a customer-first mentality who can create positive experiences for Window World customers. Window World describes its culture as family-oriented and emphasizes exceptional quality, workmanship, service, and customer care for its residential exterior remodeling products.
Responsibilities
- Handle inbound and outbound calls using proper phone etiquette.
- Maintain strong knowledge of the organization's products, policies, and services.
- Schedule appointments with customers and the Window World team.
- Resolve customer issues by determining the cause, facilitating a resolution, and following up with customers in a timely manner.
- Create and update customer accounts accurately and record customer interactions in the CRM.
- Follow standard operating procedures.
- Prepare customer service call reports for management.
- Maintain a well-organized and professional workspace.
- Assist with training and orientation for other team members as assigned.
Benefits
- Health insurance
- Paid time off
- Training and development
- Vision insurance
- 401(k) retirement plan
- Dental insurance
- Colonial Life insurance policies
- Paid holidays
- Competitive biweekly pay
- Family culture
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
