Customer Service Office Worker
About The Position
Piggly Wiggly is seeking a reliable, detail-oriented Customer Service Office Associate to perform administrative, clerical, and front-end duties in a fast-paced, customer-first retail environment. The role combines assisting customers at the service desk with behind-the-scenes office responsibilities, including bookkeeping, compliance checks, and reporting. The associate may guide front-end team members and serve as the front-end lead when the Front-End Manager is absent. This is a part-time position requiring availability to work nights and weekends. Pay is described as competitive/comparable.
Requirements
- Strong communication and interpersonal skills.
- Reliability, a strong work ethic, and attention to detail.
- Availability to work nights and weekends.
- Familiarity with standard office machinery and computer programs such as Word and Excel.
Nice To Haves
- Prior experience in customer service, retail front-end operations, or basic bookkeeping.
Responsibilities
- Provide fast, friendly, efficient service at the customer service desk, including handling Western Union, lottery, bill payments, and customer inquiries.
- Assist in guiding front-end team members to support smooth store operations.
- Serve as the front-end lead when the Front-End Manager is absent.
- Verify cash balances, reconcile tills, and prepare bank deposits.
- Answer and route phone calls.
- Maintain organized paper and digital files.
- Use standard office equipment and software, including word processing and spreadsheets.
- Complete monthly and quarterly compliance checks.
- Monitor and reorder office supplies as needed.
- Perform additional office or operational duties as assigned by the Store Manager.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
