Front Office - Customer Service

Closets By Design Connecticut West • Bethel, CT

1d • $18 - $24

About The Position

Closets by Design is hiring an enthusiastic and motivated Administrative Assistant to support the smooth functioning of daily operations. The role requires a commitment to client satisfaction and friendly, professional communication. The Administrative Assistant handles data entry and record maintenance, provides administrative support, responds to customer inquiries, assists visitors, supports team coordination, and manages designers’ appointment calendars.

Requirements

• Proactive approach to taking ownership of tasks and seeing them through to completion.
• Ability to master processes.
• Proven customer support or client service representative experience.
• Strong phone contact-handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• High school diploma or equivalent.
• Proficiency in Microsoft Office and CRM systems.

Nice To Haves

• College degree preferred.

Responsibilities

• Accurately enter information into databases, spreadsheets, and other systems.
• Run reports to check data accuracy and completeness.
• Organize and maintain physical and digital files, documents, and records.
• Collaborate with team members to clarify data requirements and resolve discrepancies.
• Follow company procedures and data-management practices.
• Order and maintain office supplies and equipment as needed.
• Handle incoming and outgoing mail and packages.
• Respond to customer inquiries by phone and email in a courteous, professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Greet visitors and provide assistance.
• Escalate complex issues to the appropriate departments and follow up with customers to confirm concerns are resolved.
• Work with other departments to support seamless customer experiences.
• Provide administrative support to office staff, the sales team, and production and installation departments.
• Manage designers’ appointment calendars.
• Follow customer service policies and procedures and meet or exceed performance goals related to customer satisfaction, quality, and productivity.

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training and development
• Vision insurance
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED