Front Office Customer Service Specialist
About The Position
Barkaritaville Pet Resort is seeking an experienced, dependable Front Office Coordinator for its San Antonio location. This is a part-time, on-site role for someone with at least three years of recent professional front-office, administrative, receptionist, or high-volume customer service experience in a busy customer-facing environment. The role is suited to a highly organized, professional, self-motivated person who can manage competing responsibilities accurately, take initiative, and work with minimal supervision. The coordinator provides front-office support for a full-service pet resort offering lodging, daycare, grooming, and other pet care services. The position involves serving clients in person and by phone, scheduling reservations, maintaining client and pet records, checking pets in and out, processing payments, and entering accurate information into reservation software. The coordinator may also assist with safe pet handling and resort operations as needed. Pay is $15.00–$18.00 per hour, depending on experience, plus tips.
Requirements
- At least three years of recent professional front-office, administrative, receptionist, or high-volume customer service experience in a busy customer-facing environment.
- Strong telephone and face-to-face customer service experience.
- Experience managing multiple responsibilities and competing priorities.
- Strong computer skills and the ability to quickly learn new software.
- Experience accurately handling a cash drawer, processing cash and credit/debit card payments, providing correct change, and balancing or reconciling daily transactions.
- Excellent organization and attention to detail.
- Professional written and verbal communication skills.
- Demonstrated reliability, punctuality, and consistent attendance.
- Ability to work independently, take initiative, and follow through on responsibilities.
- Ability to remain professional and organized during busy periods.
- Comfort working around dogs and cats.
Nice To Haves
- Five or more years of professional front-office or administrative experience.
- Experience in a medical office, veterinary practice, professional office, hospitality environment, or other busy service-based business.
- Experience processing payments, billing, and maintaining client records.
- Experience with scheduling or reservation systems.
- Experience managing busy or multi-line phones.
- Strong data-entry skills.
- Experience with Microsoft Word, Excel, Outlook, email, and other office software.
- Pet industry experience is helpful but not required.
Responsibilities
- Provide professional, friendly service to clients in person and by phone.
- Manage a busy phone line, answer questions, and communicate accurate information.
- Schedule reservations and maintain customer and pet records.
- Check pets in and out for daycare, boarding, grooming, and other services.
- Process payments and maintain accurate billing records.
- Resolve routine client concerns professionally and involve management when appropriate.
- Enter and maintain accurate information in reservation software.
- Prioritize multiple tasks and follow through in a fast-paced front office.
- Communicate clearly with clients and team members.
- Assist with safe pet handling and resort operations when needed.
Benefits
- Tips
- Life insurance
- 401(k)
- Employee discounts on products and services
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
