Front Office Specialist
About The Position
The Front Office Specialist is the first point of contact for patients and helps deliver a positive Total Patient Experience. The role performs administrative work that supports smooth patient check-in and checkout, including customer service, managing patient flow, verifying insurance authorizations, collecting payments, and completing daily cash reconciliations. Work is primarily performed in a standard office or clinical setting; travel to other locations may be required. The role requires open availability to work shifts within the location’s operating hours, which are Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 4 p.m. Daily hours vary by location, and some earlier or later work may be needed.
Requirements
- High school diploma or GED.
- At least one year in a role interacting with customers or patients, or an equivalent combination of education and experience.
- Favorable background check as required by state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to perform the stated physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds.
- Full use of hands and strong fine motor skills for grasping, writing or typing, and using technology.
- Visual and auditory acuity, including color, depth, and peripheral vision and ability to adjust focus.
Nice To Haves
- Previous medical office experience.
- Previous optometry and/or ophthalmology experience is strongly preferred.
Responsibilities
- Build relationships with patients and deliver service and support consistent with the Total Patient Experience.
- Provide exceptional customer service during in-person and telephone interactions.
- Maintain a professional attitude, greet patients promptly, and thank them when they leave.
- Answer internal and external phone calls and provide prompt, courteous service.
- Work with urgency while considering patients’ time and doctors’ schedules.
- Double-check insurance authorizations and prepare accurate flow sheets.
- Check out patients and collect payments according to procedures.
- Manage office patient flow and communicate to support efficiency and customer service.
- Complete daily reconciliations, close the day, and count down the cash drawer.
- Comply with company policies and procedures, including HIPAA.
- Perform general office duties and cleaning as assigned by the manager.
Benefits
- Medical, vision, dental, and life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
