Front Office Specialist

Alabama Eye Care • Hoover, AL

2d

About The Position

The Front Office Specialist is the first point of contact for patients and helps deliver a high-quality patient experience. The role performs administrative duties that support a smooth patient check-in and check-out process, patient flow, and efficient office operations. Work is primarily performed in a standard office or clinical setting, although travel to other locations may be required.

Requirements

• At least one year of experience in a role interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable result on a background check as required by state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to perform the physical requirements of the role, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; and regular bending, stooping, and reaching.
• Strong fine motor skills and full use of hands for grasping, writing, typing, and using technology.
• Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Nice To Haves

• Previous medical office experience.
• Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

• Deliver the Total Patient Experience and build relationships with patients through service and support.
• Provide exceptional customer service during in-person and phone interactions.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer external and internal phone calls promptly and courteously.
• Work with urgency while considering patients’ time and doctors’ schedules.
• Verify insurance authorizations and prepare accurate flow sheets.
• Check out patients and collect payments according to procedures.
• Manage patient flow and communicate to support efficiency and customer service.
• Complete daily reconciliations, close the day, and count the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical, vision, dental, and life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Competitive base pay
• Paid maternity leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED