Front Office Specialist

Eye Care Partners Career Opportunities • Cary, NC

4d

About The Position

A Front Office Specialist is the first point of contact for patients and helps set the tone for a world-class Total Patient Experience. The role provides administrative support to create a smooth patient check-in and check-out experience, including customer service, patient-flow coordination, insurance authorization checks, payment collection, and daily reconciliation. Work is primarily performed in a standard office or clinical setting, with travel to other locations potentially required to carry out essential duties.

Requirements

• At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
• High school diploma or GED.
• Favorable result on a background check as required by state.
• Proof of identity and authorization to work in the United States.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to meet the physical requirements of the role, including walking, sitting, standing, bending, stooping, reaching, and lifting, carrying, pushing, or pulling items up to 25 pounds.
• Strong fine motor skills and full use of hands for grasping, writing or typing, and using technology.
• Visual and auditory acuity, including color, depth, and peripheral vision and the ability to adjust focus.

Nice To Haves

• Previous medical office experience.
• Previous optometry and/or ophthalmology experience is strongly preferred.

Responsibilities

• Embrace and execute the Total Patient Experience, building relationships with patients while delivering service and support.
• Provide exceptional customer service during in-person and telephone interactions.
• Maintain a professional attitude, greet patients promptly, and thank them when they leave.
• Answer external and internal phone calls and provide prompt, courteous service.
• Work with urgency while considering patients’ time and doctors’ schedules.
• Double-check insurance authorizations and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow and communicate to maximize efficiency and customer service.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Comply with company policies and procedures, including HIPAA.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical, vision, dental, and life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Competitive base pay
• Paid maternity leave
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED